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I'm a level 5 VIP player. With my previous VIP manager, withdrawals were almost instantaneous, but with my new one, he doesn't respond, just like the VIP service... They're probably doing this to get me to play again because I know they can speed up withdrawals if they want, but in my case, even at level 5, I'm treated like a level 0. It's false advertising when they say that with this VIP level we have lots of privileges; it's completely untrue! I don't understand your 9.6 rating here; it's pretty much the worst casino I've ever played at... So easy to deposit, but what a headache to withdraw! I'd like you to intervene; I'm pretty much at my wit's end with them.

Je suis un jouer VIp niveau 5, avec mon ancien gestionnaire VIp les retraits étaient presque instantannés, et avec mon nouveau soit il me répond pas tout comme le service vip... ils font probablement ça pour que je le rejoue parce que je sais qu'ils peuvent accélérer les retraits si il le veulent mais dans mon cas même en étant niveau5 je suis traiter comme un niveau 0 , c'est de la fausse publicité qu'il font en disant qu'avec ce niveau vip nous avons plein de privilège c'est tout à fait faux!! je ne comprend pas votre indice de 9,6 ici c'est pas mal le pire casino que j'ai jouer...si facile déposer mais quel mal de tête retiré j'amerais que vous interveniez je suis pas mal à bout de souffle par rapport à eux

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Dear davidtuna,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Lol, I'm level 5, it's not supposed to take this long, I have experience, ma'am... and it clearly says 3 business days... they're real dinosaurs... you should lower their rating, it's clearly a crappy casino... what are my rights in this? My KYC is long gone... and why isn't VIP service responding to me? After 50 emails, zero replies, this casino just doesn't make sense. Do you have the link to file a complaint against their license? Is my money safe?

lol je suis niveaux 5 c'est pas supposée être aussi long j'ai de l'expérience madame ... et c'est bien écrit 3 jours ouvrables ... ce sont de vrais dinosaures eux ... vous devriez baisser leur note c'est clairement un casino de merde... quels sont mes droit dans ça? My KYC depuis longtemps ... et pouruqoi le service VIp ne me répond pas ? après 50 emails zéro réponse ça n'a juste pas de sens ce casino avez vous le lien pour porter plainte contre leur licence? est ce que mon argent est en sécurité ?

Dear davidtuna,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear davidtuna,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru