BigClash Casino - Povlačenje igrača je odloženo.

Good evening, I would like to report a complaint regarding the Big Clash casino as I deposited some money into my account (30 euro deposit that day when I won a large sum of money of 100 euros...) the following days I withdrew another 100 and had 3 withdrawals, one of 100, another of 30 and another of 20... trying to communicate with them I had not received any response as if you close the site tab your conversation is lost... the withdrawals were very slow with the result that I had to cancel the withdrawal of the first amounts, namely 30 and then 20... and I have been waiting here since the 26th of the month to receive my 100 euros... what can I do? I'm thinking about playing them since it's been a long time....

Καλησπέρα σας , θα ήθελα να αναφέρω ενα παράπονο ως προς το καζίνο της big clash καθως εβαλα καποια χρηματα στον λογαριασμο μου(30 ευρω καταθεση εκεινη την μερα που κερδισα ενα μεγαλο χρηματικο ποσο των 100 ευρω...) τις επομενες μερες ξανα εβγαλα αλλα 100 και ειχα 3 αναληψεις μια των 100 μια αλλη των 30 και μια αλλη των 20 ... προσπαθωντας να επικοινωνησω μαζι τους δεν ειχα λαβει καποια απαντηση καθως αν κλεισεις την καρτελα του σαιτ σου χανεται η συνομιλια ... οι αναληψεις αργουσαν πολυ με αποτελεσμα να κανω ακυρωση αναληψης τα πρωτα ποσα δηλαδη των 30 και μετα των 20 ... και περιμενω εδω απο τις 26 του μηνος να παρω τα 100 μου ευρω... τι μπορω να κανω καθως σκεφτομαι να τα παιξω αφου αργει πολυ....

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear martioy25,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I completely understand how frustrating this must feel. However, I would also like to kindly remind you to remain patient during this process and to avoid gambling with any available funds in your account - if the balance is lost through gameplay, we may no longer be able to assist you. To better understand your current situation, could you please confirm the following details?

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila