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On June 26th, I requested two withdrawals to my TF Bank credit card. Both transactions were declined by my bank because TF Bank's policies only allow credits originating directly from the account holder. Withdrawals from a company/casino violate these regulations and are automatically returned by the bank to the sender (Bitkingz Casino).

I have two official PDF confirmations from TF Bank that clearly prove both amounts were rejected and returned to Bitkingz.

Although I provided Bitkingz support with this evidence, the problem remains unresolved. Every time I inquire, I only receive standard replies stating that the "responsible team is taking care of it." My request to speak with a responsible person in the finance department receives no response whatsoever.

I request Casino Guru's assistance so that Bitkingz can verify receipt of the returned funds and either credit the amounts to my casino account or enable a payout via an alternative payment method (e.g., bank transfer).

Am 26. Juni habe ich zwei Auszahlungen auf meine TF Bank Kreditkarte beantragt. Beide Transaktionen wurden von meiner Bank abgelehnt, da die Richtlinien der TF Bank nur Gutschriften zulassen, die direkt vom Kontoinhaber stammen. Auszahlungen durch ein Unternehmen/Casino verstoßen gegen diese Bestimmungen und werden von der Bank automatisch an den Absender (Bitkingz Casino) zurückgeschickt.

Mir liegen zwei offizielle PDF-Bestätigungen der TF Bank vor, die eindeutig belegen, dass beide Beträge abgelehnt und an Bitkingz zurücküberwiesen wurden.

Obwohl ich dem Support von Bitkingz diese Nachweise vorgelegt habe, wird das Problem nicht gelöst. Bei jeder Nachfrage erhalte ich lediglich Standardantworten, dass sich das „zuständige Team darum kümmert". Auf die Frage, ob ich mit einer verantwortlichen Person aus der Finanzabteilung sprechen kann, erhalte ich keinerlei Antwort.

Ich bitte Casino Guru um Unterstützung, damit Bitkingz den Erhalt der zurücküberwiesenen Gelder prüft und mir die Beträge entweder auf mein Casino-Konto gutschreibt oder eine Auszahlung über eine alternative Zahlungsmethode (z. B. Banküberweisung) ermöglicht.

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. Please allow me to ask you a few questions to clarify the situation.

• Have you made any successful withdrawals from this casino before?
• Have you also used this payment method to deposit funds into your casino account?
• Could you please confirm whether you have completed the full KYC verification process?
• When was the last time the casino communicated with you regarding the status of your failed withdrawal requests?
• Have you been asked to provide any additional documents or other evidence to demonstrate that the withdrawn funds were not received on your end?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika