BK8 Casino - Igrački račun je zatvoren, a dobici konfiskovani.

Hi

I file a complain against BK8 because they scam me for all my winnings

-deposited 3000MYR

-finished gameplay with about 13125MYR

-requested withdrawal of 3292USDT

after that they locked my account

My winnings were fully legal, It took me about 1 month to accumulated them but these scammers just decided to not pay my winnings, sorry but I can not call them different right now.

I did not use any bonuses or illegal techniques. My gameplay was fully in good faith like any other casual player. My account was also verified.

I contacted live chat and I was told I broke their Term of services but when I asked multiple times, which one exactly they mean, they didn't want to tell me. only said "Kindly inform that the checking is private and confidential therefore we will not disclosed any information."

So I believe they simply cheat on winning players.

They also offered me refund of only 2500MYR which is completely unfair.

Important notice:

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Stay safe.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• When exactly did you lose access to your casino account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hello Kristina

I was focused on casino and live bets on esports.

I lost access to my account within 24hours after withdrawal request.

No bonuses used.

Thank you very much for your reply, teliaki. Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Dear teliaki,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite BK8 Casino representative to join this conversation.

Dear BK8 Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear player,

I would like to inform you that I am currently in contact with the casino outside of the public thread regarding your case.

At this time, I am awaiting their response and will update the complaint as soon as I receive any new information.

Thank you for your patience and understanding.

Dear player,

Thank you for your patience.

I am still awaiting the casino's response regarding your case. As I am making one final attempt to obtain the necessary information, I will extend the timer by an additional 7 days.

Should the casino fail to provide the requested information within this timeframe, I will proceed with the complaint based on the information available.

Thank you for your understanding. I will update the complaint as soon as I receive any new information.

Dear player,

I would like to inform you that I am still in communication with the casino outside of this complaint thread regarding your case.

As I am currently awaiting their response, I will extend the timer by another 7 days to allow them additional time to provide the requested information.

Thank you for your patience and understanding. I will update the complaint as soon as I receive any new information.

Hello

How many chances will these scammers get?

If they had any reasonable evidence proving any illegal activity, they would provide it already however everything from them is unfair manipulation and cheating on customers that make profits.

Dear player,

Thank you for your patience.

I have heard back from the casino, but before I can draw any conclusions, I need them to clarify a few points. I've already followed up with them and am currently waiting for their response.

I'll keep you informed as soon as I receive the requested information.

Thank you for bearing with me.

Hello

The deadline has passed again – if these fraudsters are unable to provide evidence and resolve the complaint, the case should be closed and their rating lowered accordingly, I suppose?

Dear player,

The casino has responded to my previous request. However, I do not yet have enough information to reach a final conclusion, so I have requested additional clarification from them.

I am currently awaiting their response and will update this complaint as soon as I receive the requested information.

Thank you for your continued patience and understanding.

Dear teliaki,

Thank you for your patience throughout this complaint. I understand your frustration, especially given how long we have been trying to obtain sufficient information from the casino.

I have contacted the casino and followed up with them multiple times. Unfortunately, despite their responses, they have not provided enough evidence or clarification for us to fairly complete the investigation and reach a reliable conclusion regarding the confiscation of your funds.

As we cannot keep the complaint open indefinitely without the necessary evidence, I will now have to mark the complaint as unresolved in our system. Please note that this does not mean we have concluded that the casino’s position was justified. It means that, based on the information available to us, we were unable to reach a fair and reliable conclusion.

I understand this is not the outcome you were hoping for. Please note, however, that unresolved complaints negatively affect the casino’s rating on our website, which may encourage the casino to improve its approach in the future. If the casino provides relevant evidence or new information at any point, we can reopen the complaint and continue the investigation, and you will be notified by email.

In the meantime, I recommend contacting the Anjouan Offshore Finance Authority (AOFA), also known as Anjouan Gaming, by submitting a complaint through the license badge displayed in the footer of the casino’s website. The regulator may have additional tools and authority to assist you with this matter.

For guidance on how to effectively submit your complaint to the regulator, you can find helpful information in our article. If you need any assistance with the submission process, or if you receive a response from the regulator, please don’t hesitate to contact me at barbora.p@casino.guru.

I’m truly sorry that, despite our efforts and the time spent trying to obtain the necessary information, I couldn’t provide you with a more favorable resolution this time.

Kind regards,

Barbora

Casino Guru