Blaze Spins Casino - Igrač se suočava sa ograničenjem povlačenja nakon što ispuni uslove za bonus.

This complaint is of a completely different nature than the others.

It involves a different type of bonus than the one mentioned in the other complaints,

and the casino has not displayed any pop-ups at all.

After fulfilling the bonus wagering requirements, I made a withdrawal, thereby fully completing the promotion.

(In other words, it’s the same as making a deposit after withdrawing funds once.)

Yet, for some reason, the casino claims that a withdrawal restriction has been imposed.

I’ve contacted a casino representative to investigate

Translated with DeepL.com (free version)

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear andandjonnyx,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve encountered regarding the withdrawal restriction after completing the bonus.

To better understand your situation and assess the case properly, I would like to ask you a few additional questions:

• Could you please specify which bonus you were using (name or type of the promotion)?
• Have you received any response from the casino representative you contacted? If yes, please share the details.
• Could you please request and send us your full game history covering the period from bonus activation, through wagering, up until the withdrawal request? This is very important for us to verify how the balance was handled.

If you have any relevant communication with the casino (emails, chat transcripts, or screenshots), please feel free to attach it here or forward it to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

The bonus has already been processed, so no information remains.

I contacted the casino, but since they continue to refuse to respond, there’s probably no hope.

So please request the information from the casino here in this complaint

Immediately after meeting the wagering requirements at this casino, my balance was $250.

I then withdrew $150 and resumed playing with $100 in real money.

However, the casino claims that promotional restrictions are still in place, even though they never informed users when those restrictions would be lifted in the first place.

Are they suggesting that users must go through the unnecessary hassle of "withdrawing the full $250 and then depositing $100 again" just to avoid fees?

Dear andandjonnyx,

Thank you for your reply and for providing additional details.

To better understand how the bonus was applied in your case, I would like to ask you a few more specific questions:

• What type of bonus was it? Was it a free bonus (no deposit) or a deposit bonus?
• How did you learn about this bonus? Was it sent to you via email, or was it available directly in your account to be activated?
• Were there any specific terms or rules attached to this bonus that you were aware of (e.g., maximum cashout, restrictions after wagering, etc.)?

These details are very important for us to properly assess whether the casino acted in line with their terms or if there may have been a lack of transparency.

Thank you.

It’s hard to say. While it is a free bonus, it is based on past deposit history, so it’s more like a cashback-style deposit bonus. It is not a no-deposit bonus available immediately after registration.

I found out about the bonus directly in the "Promotions" section of my account. I didn't receive an email.

The maximum cashout amount was $500, but there was no information whatsoever regarding restrictions after the wagering requirements were met.

Since this bonus is a special offer granted at a later date based on the user’s deposit—and not a regular bonus—the casino likely forgot to include the details.

Because I had previously observed my balance decrease immediately after meeting the wagering requirements for a similar bonus, I concluded t

Translated with DeepL.com (free version)

The last deposit was $1,000.

This bonus is associated with that $1,000 deposit.

Hi andandjonnyx,

• Could you please confirm on which device you were playing (PC, mobile phone, tablet)?
• Can you clarify whether the bonus was directly connected to your $1,000 deposit, or was it credited later (e.g., as a VIP / cashback-style bonus after the deposit was already lost)?

These details are very important for us to properly assess whether the bonus conditions were applied correctly and transparently.

Thank you.

This is a PC.

This is not a direct deposit bonus.

However, since the balance was automatically reduced to the maximum amount upon meeting the wagering requirements, I determined that the restriction had been lifted at that point.

The automatic reduction to the maximum amount applies to regular bonuses.

I understood how that system worked.

While the terms usually specify when a bonus is a "sticky bonus," there was no such mention for this particular bonus.

Since it had turned into $250 in real money, I withdrew $150 and played with the remaining $100.

It would be unnatural to go out of my way to deposit $100 after withdrawing the full $250, wouldn’t it?

Yet the casino is insisting that I must do so.

Furthermore, the casino has not clearly stated when the promotional restrictions will be lifted.

There’s even a possibility that restrictions will still apply even after making a deposit.

Dear andandjonnyx,

After carefully reviewing all the information provided, including your explanation and the bonus mechanics, we regret to inform you that we are unable to proceed further with this case.

Although we understand your point of view and agree that the system may not be ideal from a user experience perspective, the casino does inform players about the continuation of bonus-related restrictions even after wagering is completed. This information is presented via a pop-up message that appears once the wagering requirements are fulfilled, which the player must actively close.

Specifically, the message states:

"Wagering completed! All bonus terms, including max bet limits, max cashout, and game restrictions, remain in effect until the funds are withdrawn or lost."

Even if this system is not fully transparent or convenient, we acknowledge that this information was made available to players, and therefore the casino’s actions are considered to be in line with their rules.

For this reason, we are unable to conclude that the casino acted unfairly or outside of their terms, and your complaint will be rejected.

Thank you for your understanding.

Best regards,

Petronela

Casino.Guru