Blaze Spins Casino - Igračev bonus je oduzet.

I was playing with a bonus at this casino when it suddenly disappeared.

Casino support claims it expired, but I have confirmed that the expiration date refers only to the offer to receive the bonus, and that the deadline for placing wagers is a separate matter.

17879589

2026-09-20

09:00:01

Withdraw

Bonus Withdrawal

1555.18Success

All communications with the casino and related images have already been deleted, and there is no other data available to submit.

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Dear andandjonnyx,

Thank you very much for providing the additional information.

Could you please confirm whether you still have any communication with the casino regarding the expiration or removal of the bonus, such as emails or messages from customer support?

Additionally, if available, could you please provide any screenshots of the bonus offer, its terms and conditions, or any other relevant evidence supporting your claim that the bonus itself had not expired?

Please attach any available evidence directly to the complaint thread.

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

NO

Welcome to Casino Blaze Spins! We're here if you need any help!

You

I've met the bonus wagering requirements, but the funds haven't been released.

Aiden

Hello and welcome to BlazeSpins!

Aiden

Could you share your email address please?

You

andandjonnyx@gmail.com

Aiden

I'm checking this for you now, allow me a minute please

Aiden

I’m on it, will update you shortly. Thanks for your patience.

Aiden

Could you please specify which bonus you’re referring to so I can assist you further?

You

17879589

Aiden

If possible can you please name that bonus?

You

no

Aiden

I’m sorry, but I’m unable to assist further without the bonus information. Could you please provide the details of the bonus you’re referring to so I can check this for you?

You

17879589

You

Here is the number with the detailed description.

Aiden

Can you please tell me what this number indicates as per bonus information?

You

ID

You

17879589

2026-09-20

09:00:01

Withdraw

Bonus Withdrawal

currency1555.18

Success

You

I met the wagering requirements, but the bonus wasn't converted to cash, and my balance dropped to zero.

Morpheus

So you are talking about a withdrawal?

Morpheus

Let me check it for you once again.

You

That's not right.

You

After meeting the bonus wagering requirements, the real money has not been credited to my account.

Morpheus

Your bonus promotion has expired unfortunately, that's why the withdrawal didn't successfully processes.

You

It hasn't expired yet. I've confirmed that there is still plenty of time left before the expiration date after the bonus is activated.

You

What you're talking about is, strictly speaking, the grace period until the bonus becomes active.

You

After activating the bonus, I confirmed that the remaining grace period was reset and was quite long.

Morpheus

if you have any more questions please contact our Head team about this at support@blazespins.info they will reply as soon as possible! Thank you for understanding!

Dear andandjonnyx,

Thank you for your response and for providing the conversation with the casino's customer support.

Before we can proceed with your complaint, we need evidence confirming that the disputed bonus funds were removed from your account despite you having completed the wagering requirements.

Could you please provide screenshots of your bonus history showing the bonus amount, wagering progress, expiration date and current status? Additionally, we would appreciate a screenshot of the transaction showing the disputed 1,555.18 USDT and, if available, your balance history showing that the funds were not credited.

Unfortunately, the customer support conversation alone is insufficient to verify what happened to your bonus.

If you no longer have these screenshots, please check whether the relevant information is still accessible in your casino account.

Thank you for your understanding and cooperation.

Karla M.