28-02-2026 Uplatio sam depozit od 30 evra i napravio opkladu kao što vidite
Sa 180 evra koji su napravljeni, igrao sam i pobedio.
Uložio sam bonus i dobio sam 653,77 evra jer je maksimalni dobitak bio 180 evra. U redu, to su pravila i razumem to.


Dakle, imao sam 180 evra pravog novca. Pokušao sam da podignem, ali su mi rekli da prvo morate da verifikujete novac. Uradio sam to i u međuvremenu sam igrao i osvojio ukupno 1.000 evra. Tako da sam stavio podizanje 1.000 evra na čekanje. Ništa nije bilo pogrešno u tom trenutku.
Onda sam izvršio normalno povlačenje bez bonusa, tako da sam zaradio punih 100 pravog novca. (Imajte na umu da sam ukupno zaradio 260 evra na depozitima bez bonusa).
Nakon igranja osvojio sam 567,15 evra i čekao sam da mi se odobri uplata od 1.000 evra kako bih mogao da podignem preostalih 567,15 evra. I pogodite šta je značilo pripisano 1.567,15 evra!



Takođe sam ih obavestio da su napravili grešku i da samo kažu sledeće:
''Hvala vam na poruci.''
Svesni smo da odluka koju je donelo nadležno odeljenje možda nije ispunila vaša očekivanja. Imajte u vidu da je naša odluka konačna i u skladu sa našim utvrđenim uslovima i odredbama.
Takođe želimo da vas obavestimo da su naši Uslovi korišćenja odobreni i potvrđeni od strane organa za licenciranje, što osigurava da se sve aktivnosti igranja sprovode odgovorno.
Srdačan pozdrav,
Marija
Tim za korisničku podršku ''
Izvini, ali toliko toga nije u redu sa ovim + po mom mišljenju, nepravedno su uzeli 1.000 evra!
Ali 567,15 evra koje su uzeli je 100% pogrešno jer sam ovaj novac zaradio BEZ bonusa, samo sa pravim novcem.
Rešenje je da se prvo vrati 567,15 evra, a takođe i 1.000, ali za to nam je potrebna dobra diskusija.
28-02-2026 i made a deposit of 30 euro and made the wager as you can see
With the 180 euro that has been made real balance i played and i won.
I wagered the bonus and the credited 653.77 EUR because the max win was 180 euro. Ok, those are the rules and i understand that.

So then i had 180 euro real money. I tried to withdraw but they said you have to verify first. I did that and in the meanwhile i was playing and i won in total 1.000 euro. So i made the withdraw of 1.000 euro pending. Nothing wrong at that moment.
Then i made a normal withdraw with no bonus involved so fully 100 real money. (Keep in mind i made in total 260 euro on deposits with no bonus).
After playing i won 567.15 EUR and i was waiting for the 1.000 euro is approved so i could withdraw the remaining 567.15 EUR. And gues what the credited 1.567.15 EUR!



I also informed them they made mistake and the just say the below thing:
'' Thank you for your message.
We recognize that the decision made by the appropriate department may not have met your expectations. Please note that our decision is conclusive and aligns with our established terms and conditions.
We also want to inform you that our Terms and Conditions are sanctioned and validated by the licensing authority, ensuring that all gaming activities are conducted responsibly.
Kind regards,
Maria
Customer Support Team ''
Sorry but there are so many things wrong with this + in my opinion they took the 1.000 EUR unfair!
But the 567,15 EUR they took is 100% wrong because i made this money with NO bonus just real money.
Solution is give the 567,15 EUR back in the first place and also the 1.000 but for that we need some good discussion.
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