BlueChip Casino - Igračeva isplata je konfiskovana.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BlueChip Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Sir I am playing in bluechip platform since last 4 year. I did not received my withdraw. I used bonus and fulfill all wagering criteria. Now they are saying I violet bluechip rules.

Thanks for your reply.

I would kindly ask you for the communication you exchanged with the casino regarding the account closure.

Kindly send me chat transcripts, emails, or other relevant screenshots where the accusations against you are visible. Send this information to my email at tomas@casino.guru

Thanks in advance for your cooperation.

Dear Sir I am not looking to close amount account. I just want to withdraw my ₹7374 rupees. Now I am unable to login in my account.

Thanks for your reply.

Kindly share with me the communication originating from the casino addressed to you regarding the accusations made against you. This can be a chat you had with support, emails received via email, or notifications you receive when you try to log in. Post screenshots here or send them to my email at tomas@casino.guru

I apologize for any misunderstandings

Dear sushant72,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello sushant72,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite BlueChip Casino to join the conversation.

Dear BlueChip Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence directly to me at michal.k@casino.guru for an independent assessment.

Thank you in advance.

One more fraud from this casino, I madeb withdraw they are not releasing my winnings. I made 3 with 1300, 1600, and 1900. Now they blocked my account.

Now they locked my account and gave me attached stupid reason.

Dear Sir another withdraw amount 4800 rupees blocked. 1300+1600+1900=4800. Now they are saying multi account. But both the accounts are mine. My PAN number and updated there. Now they blocked my account and saying that you can not withdraw your winning..total fraud amount are 7400+4800=12200. Please resolve this issue as soon as possible. I have attached both the statement, where you can clearly see account number and PAN number are same.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Team, I want to highlight another unfair practice by Bluechip. I made 6 to 7 separate deposits of ₹1,000 each. During all those deposits, the casino had absolutely no issues with my identity, my two bank accounts, or KYC. They happily accepted my hard-earned money multiple times. However, the moment I won and requested a withdrawal, they suddenly blocked my account and raised KYC issues. This clearly shows they only check and enforce these rules to avoid paying out winnings. Since both accounts belong to me under the same PAN card, I request Casino Guru to look into this predatory behavior."

Hello Team, I would like to provide specific details regarding the confiscated ₹7,300 bonus winnings. The casino confiscated this amount citing Rule 10.2 (Multi-accounting) and Rule 9.5 (Bonus Abuse) simply because I deposited from two different bank accounts. I want to state under oath that I have NEVER created any duplicate or multiple accounts on Bluechip. I only own one single account. Both bank accounts I used are legally mine, registered under my exact same name and linked to the same PAN Card (Unique Government Tax ID). There was no intent of fraud or bonus abuse. Since there is no actual multi-accounting or IP match with any other user, the confiscation of my ₹7,300 winnings is completely unjustified. I request Casino Guru to investigate this unfair ruling by Bluechip."

Dear all,

Thank you for your patience.

During our investigation, it was determined that this player unfortunately violated our Terms & Conditions, specifically sections 3.3, 5.1.8, and 10.1.

We have sufficient evidence confirming that our actions were justified. We will send all supporting evidence by email to Michal for review.

Thank you for your patience and understanding.

Best regards,

BlueChip

What about you hold my withdraw of 4800 rupees.

Dear Michal, the casino is mistaken. I only have one BlueChip account ID. I have used two different bank accounts for deposits, but both accounts legally belong to me. Both accounts have my exact same name and date of birth. I can provide full bank statements and official identification to prove that no third-party payment was made. Please ask the casino to verify the account holder name on both transaction methods."

Pease send me your email, so that I can share bank statement, where my name and dob is clearly mentioned and PAN number should be updated..

I didn't do any fraudulent activity while wagering bonous. I just casino out only one 100 rupees bet at 1.11. Because I was not not aware about cashout process. I am manual player not using any bot. I lost huge money here, I am bol the I should never lost any bet here..

I request you to release all my winnings..

Michal I have sent you both the bank statement for review..

Dear Blue Chip Casino,

Thank you for your email. I have responded back with some additional enquiries and am looking forward to your reply.

Dear sushant72,

Please forward all documents you have provided to the casino in relation to the KYC verification, including statements from all payment methods you used at BlueChip Casino for both deposits and withdrawals, to michal.k@casino.guru for an independent review.

Dear Mikhal,

I have sent you both the statement, which belongs to me. I made all the deposit and withdraw from these accounts..

Please check you email..

Dear sushant72,

Thank you for your email. However, I kindly asked you to provide all documents you submitted to the casino in relation to the KYC verification, not just the bank account statements.

This should include all identification documents, proofs of address, or any other materials you shared with the casino during the verification process.

Please forward the complete set of documents at your earliest convenience.

Thank for the information. I have shared a recent email. I have attached all the KYC document including ID Proof and Bank Statement.

Dear Blue Chip Casino,

Thank you for your email with the additional information and evidence.

Dear sushant72,

Thank you for providing the requested documents. I have responded with some additional inquiries and am currently awaiting your reply.

Michael Now picture is clear. Please check my email..

Dear sushant72,

Thank you for providing the documents and providing additional information. I have sent a few additional questions and look forward to hearing from you.

I have shared the same.

Thank you for providing us all the information and evidence regarding this matter, Blue Chip Casino Team.

Dear sushant72,

Thank you as well for providing all the information and supporting evidence necessary for the review of this matter.

After gathering and carefully reviewing all relevant information and evidence from both sides, we have concluded that this complaint has to be rejected as Unjustified due to a breach of the casino’s Terms and Conditions relating to multiple and/or duplicate accounts.

A common industry-standard principle within online gambling is that each player must register, access, and operate their account independently via their own devices. This requirement serves several important purposes, including maintaining the integrity of the operator’s security and verification procedures, preventing account sharing, and allowing the casino to distinguish between individual users.

You confirmed that your family members also hold accounts with the casino, and you somewhat indicated that you provided your brother's bank statement for the KYC or/and that funds could have been deposited from your brother's account. You also confirmed using your wife’s phone to access and play at the casino. This constitutes a direct violation of the casino’s rules and widely accepted industry-standard policies relating to account access and account separation.

Moreover, it was confirmed that the same device was used by multiple accounts, while similar gameplay behavior was also detected across these accounts. Additionally, all of the accounts benefited from bonuses. These circumstances represent strong indicators of multiple account usage for the purpose of obtaining repeated access to the casino’s bonus offers or promotional benefits.

Such conduct constitutes a violation of the rules at virtually all online casinos, as bonus offers are generally limited to one account, one player, and one opportunity to claim a promotion unless explicitly stated otherwise.

As an independent dispute resolution body, we have thoroughly reviewed all submitted information and evidence. Based on our assessment, the violation of the established rules has been confirmed, and the casino acted in accordance with its Terms and Conditions, as previously communicated to you by the casino team.

By registering an account, you agreed to comply with the casino’s rules and Terms and Conditions. As with all players, it is your responsibility to understand and adhere to these rules.

For future reference, I can only recommend that you carefully familiarize yourself with and follow the applicable Terms and Conditions to help avoid similar situations.

Should you encounter issues with this or any other casino in the future, please feel free to contact us, and we will try our best to assist within the scope of our capabilities.

Best regards,

Michal

Casino Guru