BlueChip Casino - Nalog igrača je zatvoren.

Hello casino guru,

My bluechip account was blocked,,,help me to unblock my account

Dear hajibasha439,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Have you received any emails from the casino after your account was blocked? If so, please forward them to me at veronika.f@casino.guru.

Could you please confirm if you passed the full KYC verification?

What was the balance in your account when the casino decided to block it?

What types of games did you play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I submitted my withdrawal request ,,after 5 minutes i received mail your withdrawal was rejected ,,Then i contact customer support they said that your account was blocked due to 3.5 and 3.3 terms and conditions ..saying creating multiple accounts..

But this is my only one account ,,

Yes, i completed one year before and also today they asked selfie and Bank statement then i submitted my documents after one hour it shows successfully verified your account then i submitted my withdrawal request after 5 minutes my account was blocked..

Yes i have Rs,2200 balance

I played slots and live casino

Thank you for your response.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Have you accumulated your winnings with or without an active bonus?

No,, no chance of creating multiple I'ds... I have only one I'd and also on my name... If they have proof of multiple accounts send me the prokf of multiple I'ds... I win without bonus

Have you used any VPN or IP-masking software to alter your true location while accessing the casino website?

Have you always logged into your casino account using your own device (mobile phone or laptop)?

Is there any possibility that some of your friends or relatives accessed their BlueChip Casino accounts using your device?

I didn't use any vpn or Ip masking software..

I always logging in only one device(mobile)..

My friends and relatives have no idea about this casino.. So they can't login with my account..

Thank you very much, hajibasha439, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello hajibasha439,

I'm Michal, and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite BlueChip Casino to join the conversation.

Dear BlueChip Casino,

Kindly provide me with any evidence supporting the alleged multiple accounts creation that the player is being accused of. You can send the information to me at michal.k@casino.guru

Thank you in advance.

Dear hajibasha439,

Thank you for waiting!

Your account has been blocked due to our rules 3.3 and 10.1:

3.3 Your account with the Website must be registered in your own and correct name. Only one account per person, per household / address, per phone number / email, and per IP address is allowed. Any other accounts that are opened on the Website will be considered as "Duplicate Accounts." You must not attempt to open a Duplicate Account, including by providing false or alternative credentials. If you open or attempt to open any number of Duplicate Accounts we reserve the right to close some or all of your accounts without any compensation and apply the following sanctions:

3.3.1 Each action performed using a Duplicate Account is considered void.

3.3.2 Any promotions that the Duplicate Account has participated in will be cancelled.

3.3.3 Any winnings obtained on the Duplicate Account will be void. Any processed withdrawals will be reversed and will be owed back to the Company.

3.3.4 The duplicate account will be closed without an option to reopen it.

10.1 The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. The Company considers the following actions as fraudulent including, but not limited to:

participating in any type of collusion with other players;

development and use of strategies aimed at unfaithful bonus abuse;

fraudulent actions against other online casinos or payment providers;

provision of counterfeit documents;

use of stolen cards;

creating more than one account in order to get advantage from the Company’s promotions;

provision of incorrect registration data;

provision of counterfeit documents.

Dear Michal,

We have sent the documents to your email.

Thank you for providing us with the opportunity.

Best regards,

BlueChip Customer Care Manager.

Thank you for your email and the provided evidence, BlueChip Casino team.

Dear hajibasha439,

Unfortunately, after gathering and reviewing all the necessary information, we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions - multiple/duplicate accounts.

The evidence indicates the creation of multiple/duplicate accounts from the same device and engaging in the same or strikingly similar gameplay. As you have confirmed, "My friends and relatives have no idea about this casino", all the abovementioned cannot be considered as just a mere coincidence. Casinos have a very strict policy regarding multiple/duplicate account cases that have been used in this way, and the casino has acted according to its terms and conditions, as has been communicated by the casino team earlier.

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Michal

Casino Guru