BlueChip Casino - Povlačenje igrača je odbijeno i nalog je zatvoren.

I deposit 8600 amount and I get 3000 inr real money and I played and lost almost 9000 inr then I played (deal or no deal) with remaining 2000-3000 inr amount and play 7-8 games and win total 15000 inr then I placed withdrawal of 15000 inr then I recieved email that my withdrawal rejected then I contact customer support he is telling that I using scheme that why your account blocked but I didn't used any third party tool and any other tool and casino didn't listening and I already lost 50-70k inr in the bluechip casino please help me

Dear Awess,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify what other games besides Deal or No Deal you played? Were they slots, live casino games, or did you bet on sports as well?

Have you made any successful withdrawals from this casino before?

Could you kindly confirm if you passed the full KYC verification?

Did you play with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Thanks you for your reply

I will tell briefly

I played with a real money and deposit 8600 and get 3000 inr extra real money from casino no any rules for withdrawal real money as deposit only standard deposit wagering required so first I played (mines) and lost almost 5000-6000 inr then I played and lost in other games and my remaining balance is about 1500-2000 inr so played (deal or no deal) First person game and played a lots and win almost 15000 inr so placed withdrawal request and get rejected and account got blocked and customer executive not listening any thing and telling same thing that I used tool to win the game and third party tool but I didn't used and also I get previously withdrawal smoothly I already withdrawal many times from bluechip and I already passed full kyc 2 years ago and it's fully kyc account I played with sometime active bonus but I losed all but I played with real money mostly but this time I played with deposit offer of real money upto 35% so I deposit 8600 inr to get 3000 inr extra and played with it and in there conditions it's clearly mentioned that there is no wagering required except standard deposit so no any rule for playing but its telling me that I used third party tool to win the game but there is no any tool to win the (deal or no deal) evolution game it's outcome fully depends on operator and player choosen suitcase please help me sir to unblock my account thanks you very much

Could you please specify what other games besides Deal or No Deal you played? Were they slots, live casino games, or did you bet on sports as well

Answer:it's from evolution first person game

Have you made any successful withdrawals from this casino before?

Answer: yes I withdrawal many times from bluechip casino

Could you kindly confirm if you passed the full KYC verification?

Answer: yes I have fully kyc account

Did you play with or without an active bonus?

Answer: I played with real money no active bonus only real money same as standard deposit wagering with deposit 8600 own money and 3000 real cash from casino to play

Thank you very much, Awess, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello please sir am waiting for you response thanks you

Hello, Awess,

I am sorry to hear about your trouble and apologize for the delay. I will contact the casino and try my best to resolve the issue as soon as possible. However, to be honest, somehow it is difficult to believe the casino just gave you some extra money on top of your deposit without any conditions/restrictions. It makes no sense for now.

So, now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear BlueChip Casino Team,

Could you please explain the player's situation in more detail? Why has the user's account been blocked/closed and winnings confiscated?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Thank you.

Dear all,

The player was blocked due to violations of rules 3.3 and 10.1.

3.3 Your account with the Website must be registered in your own and correct name. Only one account per person, per household / address, per phone number / email, and per IP address is allowed. Any other accounts that are opened on the Website will be considered as "Duplicate Accounts." You must not attempt to open a Duplicate Account, including by providing false or alternative credentials. If you open or attempt to open any number of Duplicate Accounts we reserve the right to close some or all of your accounts without any compensation and apply the following sanctions:

3.3.1 Each action performed using a Duplicate Account is considered void.

3.3.2 Any promotions that the Duplicate Account has participated in will be cancelled.

3.3.3 Any winnings obtained on the Duplicate Account will be void. Any processed withdrawals will be reversed and will be owed back to the Company.

3.3.4 The duplicate account will be closed without an option to reopen it.

10.1 The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. The Company considers the following actions as fraudulent including, but not limited to:

participating in any type of collusion with other players;

development and use of strategies aimed at unfaithful bonus abuse;

fraudulent actions against other online casinos or payment providers;

provision of counterfeit documents;

use of stolen cards;

creating more than one account in order to get advantage from the Company’s promotions;

provision of incorrect registration data;

provision of counterfeit documents.

Of course, we are ready to provide you with any evidence!

Best regards,

BlueChip Customer Care Manager.

3.3 First I didn't have any other account of bluechip casino and I have verified account till 2023-2024

With my proper documentation and this is not first time that I played game I played many times I have only single account with my legal name and documents.

10.1 Bluechip Telling me that I used algorithms and hack to win the money but I didn't use anything I played as simple I played but this time my luck was not good so my all money gone then remaining about 2000 inr then I played and win approximately 15000+ inr and then I placed withdrawal but then I recieved rejected message and I have own money deposit in that is 8700 inr but what goes wrong I didn't understand I simply play and I have only and only one account in bluechip and I didn't use any stolen card or other family members bank card for deposit and withdrawal I used my own name bank card everytime for withdrawal and deposit I didn't use any other family members bank to deposit and withdrawal I used my own bank everytime I have all proper proof with bank statement I make to deposit in bluechip casino with my own fund and also withdrawal from bluechip casino in my own bank account and last I have proper documentation legal name all are clear and myself and also bank account name is also same as legal documents so please check again Thankss youu

Thank you both for your replies and additional information.

Dear BlueChip Casino Team,

Feel free to send the necessary details and supporting evidence to branislav.b@casino.guru.

Thank you. Looking forward to hearing from you.

Dear all,

Thank you for waiting!

Dear Branislav,

We have sent all the evidence to your email.

Best regards,

BlueChip Customer Care Manager.

Thank you for your email and the additional information, BlueChip Team.

Can you please check my last email regarding the matter and provide me with the requested details?

Thank you.

Dear Branislav and Awess,

Thank you for waiting!

We have requested all the necessary data and will provide it shortly.

Best regards,

BlueChip Customer Care Manager.

Okay thanks you

Dear Awess and Branislav ,

Thank you for waiting!

Dear Branislav,

We have sent all the additional evidence to your email.

Best regards,

BlueChip Customer Care Manager.

Dear Awess,

After gathering all the necessary information and details, we are closing this complaint as unjustified due to breaching the casino's Terms and Conditions - multiple accounts. We are ready to help players who breached the casinos' rules unintentionally or unknowingly. However, it is not the case here. Based on the data provided, there were more than 1 other account linked to yours, while the circumstances indicate they were used by 1 person.

The casino acted in accordance with the Terms and Conditions you accepted during registration(s).

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that regulates the casino or an ADR if the casino states one on its website.

Thank you very much, BlueChip Casino Team, for providing information and for your cooperation!

Best regards,

Branislav, Casino.Guru