BlueChip Casino - Račun igrača je zatvoren, a sredstva konfiskovana.

Hi ,iam using this account from past 3 years I don't know why they closed my account today and by saying you have a dual account and gave some rules I didn't violated anything and my funds are freezed in my account it was 28000 inr . Iam playing from past 3 years they didn't say anything then but now suddenly they are saying you are having a dual account please ask them them second account details and they confiscated my deposit and winnings and i didn't play any bonus .Please help me to get back my money I provided all the documents . I didn't used any third party account for deposit I used mine and i didn't play any bonus money it was my real money I played sports and casino.

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Dear Bharath24,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can fully understand the situation.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• When did you register you account?
• When was your account closed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

1) I really don't know because I stay in a bachelor room and ofcourse we use same WI-FI and iam using same from past 2 years and some times my mobile network so they are also having rite to create this account in bluechip may be some one created I can't dig into their privacy they are also having right to privacy no one reveal their gambling in public. Coming to my household with my surname there are more than 5000+ people in India . There will be a same wifi overall in my village there are more than 600+ people .it is vey difficult to answer this question maybe yes some one may create and play like me if this is the reason so they should allow one person from house hold and mostly this was not a bonus money it is a normal deposit and my winnings. I don't even think this was the reason 'same IP address ' because it is mainly comes when we misuse their bonuses creating multiple accounts with same IP address . But I can tell that I mostly used my mobile date and at that time when I won these winnings also I used my mobile data because iam in the official tour with my workmates.

2) i didn't remember the specific date but I can surely tell it's on 2022 nov or dec.

3) it was closed on 17th Oct 2025.

Dear Bharath24

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Hello there,

Thank you Bharath24 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask BlueChip Casino for their help in resolving this complaint. We would like to know why the player's account was closed and winnings confiscated.

Thank you!

Dear Bharath24,

We sincerely understand that this situation may cause unpleasant emotions, and we are sorry that you had to experience it. Please allow us to clarify that all actions taken regarding your account were carried out strictly in accordance with our Terms and Conditions, as well as the requirements of our license.

Your account was restricted in accordance with the following sections of the Terms and Conditions: 3.3, 10.1, 9.7, and 9.8.

3.3 Your account with the Website must be registered in your own and correct name. Only one account per person, per household / address, per phone number / email, and per IP address is allowed. Any other accounts that are opened on the Website will be considered as "Duplicate Accounts." You must not attempt to open a Duplicate Account, including by providing false or alternative credentials. If you open or attempt to open any number of Duplicate Accounts we reserve the right to close some or all of your accounts without any compensation and apply the following sanctions:

3.3.1 Each action performed using a Duplicate Account is considered void.

3.3.2 Any promotions that the Duplicate Account has participated in will be cancelled.

3.3.3 Any winnings obtained on the Duplicate Account will be void. Any processed withdrawals will be reversed and will be owed back to the Company.

3.3.4 The duplicate account will be closed without an option to reopen it.

9.7. In case the Company considers a customer as a high-risk customer due to the results of checks and verifications performed by the Company according to anti-money laundering requirements and regulations, the Company reserves the right, in its sole discretion, to block account or freeze the funds on the account.

9.8. In case we, in our sole discretion, believe that a customer is involved in any fraudulent activities, we reserve the right to close the customer’s account at the Website and all other partner websites on our platform. Furthermore, we reserve the right to void any winnings obtained, cancel any pending withdrawals and refund the last deposit made into the account.

10.1 The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. The Company considers the following actions as fraudulent including, but not limited to:

participating in any type of collusion with other players;

development and use of strategies aimed at unfaithful bonus abuse;

fraudulent actions against other online casinos or payment providers;

provision of counterfeit documents;

use of stolen cards;

creating more than one account in order to get advantage from the Company’s promotions;

provision of incorrect registration data;

provision of counterfeit documents.

At the same time, we would like to emphasize that no funds were confiscated.

We adhere to the principles of transparency and a fair approach. For this reason, we are ready to provide all necessary information and supporting materials to the CasinoGuru team for an independent and objective review. Their involvement ensures a completely impartial assessment of the situation, and we appreciate the opportunity to undergo such a review.

Best regards,

BlueChip Customer Care Manager

Thank you for the update BlueChip Casino representative. You can forward any information to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

There is my withdrawal of 28k was taken and my deposit 10k I don't have any other account and please ensure me from how many years iam playing here more than 3 years why are they raising this request now ask them if they provide I had another account playing from that account also I will close the complaint

Hi Peter, they told no money is confiscated then why they rejected the withdrawal

Dear all,

Thank you for your patience.

Dear Peter,

We appreciate the opportunity to clarify our decision regarding the player’s case.

All relevant information has been provided in the attached email.

We look forward to your reply.

Best regards,

BlueChip Customer Care Manager

Hi Peter please check and show me the evidence because I need to check what they provided for you and please give me the opportunity to check the evidence.

The casino has presented multiple indicators of the presence of duplicate accounts. It is an established industry standard that an individual may operate only one account in their name. Your activity constitutes a clear violation of this policy, and we therefore find the actions taken by the casino to be justified.

We must emphasize that our service should not be used to pursue fraudulent claims or activities. We strongly advise against such behavior, as it may result in similar consequences in the future. In light of these circumstances, we regret to inform you that your complaint has been rejected.

Thank you for your understanding.

Kind regards,

Peter