BOHO Casino - Igrački nalog ostaje aktivan uprkos zahtevima za zatvaranje.

Hi!

I contacted VIP support on May 24, 2026 at 2:51 PM ( vip@bohocasino.com I wrote an email stating that my account should be closed immediately and permanently due to severe gambling addiction.

At 8:15 PM, I received a reply asking if I only wanted to take a break, which I answered with "Permanently delete" at 5:44 PM on May 25, 2026. Then, at 9:17 PM, there was another attempt to avoid blocking me and a question about whether a simple account limit would suffice, which I clearly and unambiguously answered with "Block again" at 9:18 PM.

After receiving no reply, I wrote to the VIP Mail again on May 27, 2026 at 12:12 PM to permanently close my account.

Regardless, I was able to deposit and gamble away €1800 without any problems between May 25, 2026 and May 27, 2026.

Furthermore, I received bonus offers and cashbacks on May 25, 2026, May 26, 2026 and twice on June 28, 2026.

I request a mutually satisfactory solution and the permanent blocking of my account at Boho Casino and all other associated platforms/providers.

Attached is the email history and the transaction history of my account.

Hi!

Habe am 24.05.2026 um 14:51 Uhr dem VIP-Support (vip@bohocasino.com) eine Mail geschrieben, dass mein Account umgehend und permanent aufgrund starker Spielsucht geschlossen werden soll.

Darauf bekam ich um 20:15 Uhr die Rückfrage, ob ich nicht nur eine Pause einlegen will, was ich am 25.05.2026 um 17:44 Uhr mit „Dauerhaft löschen" beantwortet habe. Darauf kam um 21:17 Uhr wieder der Versuch mich nicht zu sperren und die Frage, ob nicht einfach nur ein Kontolimit ausreichend wäre, was ich um 21:18 Uhr mit „Nochmals - sperren" klar und deutlich beantwortet habe.

Nachdem keine Antwort kam, habe ich am 27.05.2026 um 12:12 Uhr nochmals an die VIP Mail geschrieben, mein Konto entgültig zu schließen.

Ungeachtet dessen, konnte ich in der Zwischenzeit problemlos 1800€ zwischen 25.05.2026 und 27.05.2026 einzahlen und verspielen.

Des weiteren bekam ich Bonusangebote und Cashbacks am 25.05.2026, am 26.05.2026 und zwei mal am 28.06.2026.

Ich bitte um eine für beide Seiten zufriedenstellende Lösung und die endgültige Sperrung meines Accounts bei Boho Casino und allen weiteren damit verbundenen Plattformen/Anbietern.

Anbei der Mail-Verlauf sowie die Transaktions-Historie meines Accounts.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BOHO Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Have you asked the casino for a refund of your net deposits due to failed player protection? Have you received any response?
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

If there is any further communication or evidence, share it here or send the information to my email at tomas@casino.guru

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas