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Unjustified Account Closure and Confiscation of $5,760.50 AUD by Boomerang Bet (Bridge Technologies B.V.) after full KYC Approval.

• Casino Name: Boomerang Bet / Boomerangau

• Casino URL: boomerangau.com (operated by Bridge Technologies B.V.)

Amount: $5,760.50 AUD

• Is this a bonus win? No, raw cash deposit play.

Dear Casino Guru Complaints Team,

I am lodging a formal dispute against Boomerang Bet (boomerangau.com, operated by Bridge Technologies B.V.) for the unfair closure of my account, the false rejection of my identity documents, and the confiscation of my legitimate balance totaling $5,760.50 AUD.

I am a very high-volume, loyal player with this operator. Over the past 6 months, I have deposited a total of $115,000 AUD on their platform. Up until my recent win, the casino gladly accepted my deposits without any verification restrictions.

1. On 1 may 2026 the casino requested standard KYC verification. I uploaded my physical, government-issued Australian identity documents. The compliance team reviewed them and explicitly approved my KYC check.

2. Less than 24 hours later, after a successful playing session where my balance reached $5,760.50 AUD, I attempted a withdrawal.

The casino immediately halted the payment and forced me into an identical, secondary KYC check.

4. Despite my documents being completely genuine, physical, and previously verified by their own team, their system denied the check, claiming my ID was "AI-generated." They then said the winnings were under review for security and compliance by jili, then it was that the review team was completely checking my account for linkage to someone who is on my downline named Paul lever as they said we’d were the same person which we are not.

5. Following this automated rejection, the casino unilaterally locked me out of my account, confiscated my winnings, and refunded only my most recent $200 deposit in an attempt to void the contract.

My identity documents are 100% authentic, physical, government-issued items. They are absolutely not AI-generated.

• The casino cannot claim an ID is fraudulent when their own security team reviewed and verified the exact same document just hours prior.

• I have offered to provide a live-action selfie video turning the physical ID in front of a camera to prove its authenticity via the security holograms, but the casino has locked me out of communication channels.

• Returning a $200 deposit does not absolve the operator of its legal obligation to pay out an active, legitimately won balance of $5,760.50 AUD.

Given that I have a proven track record of $115,000 in deposits with them, it is clear they are using a false "AI-detection" flag as an excuse to avoid paying out a large win. I kindly request Casino Guru’s mediation team to intervene, compel Bridge Technologies B.V. to execute a manual human review of my ID, reopen my account, and release my funds.

Thank you for your time and assistance.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Mzwhit86,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Have you lost access to your account directly after submitting the documents for the second KYC verification?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Mzwhit86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Attila,

Thank you for your message.

After reviewing the information provided by the player, we were unable to locate any account associated with the email address mentioned in the complaint.

At this stage, we kindly ask the player to reconfirm the registered email address and any additional account details that may help identify the profile in question.

Kind regards,

Boomerang Bet Team

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Attila

Casino.Guru