Booming Slots Casino - Igrački račun je zatvoren, a dobici konfiskovani.

Deposited £150 on boomingslots, lost, deposited more, won £500, well within their terrible T,s & C's. Verified my account through their KYC in which you can't even upload PDF's to, which is what they request so emailed it in. account verified. Used no bonus codes. Went to withdraw, was told it would take 15 working days, what legitimate casino takes that long.... anyway, 13 working days later I was emailed again. This time a list of crazy documents as previous users have reported. Meanwhile while this is going on they try to email spam you and call you with deposit bonuses to try and extract as much money from you as possible.

Here's the list of documents and what they said...

We apologize for the delay in approving your withdrawals, due to an update in our system, our regulators require to perform the identification procedure to further process your withdrawals. It is necessary to send the following information to this email.

1. Photo of Bank Card: A photo of the bank card used for the deposit, with a selfie showing the card.

2. Photo with Passport (or ID): A photo of you holding your passport (or ID card) near your face, ensuring all data is clearly visible.

3. Passport (or ID): A clear photo of your passport (or ID card) with personal details visible, along with another personal document of your choice (such as tax certificate, insurance certificate, driver’s license, birth certificate, etc.).

4. Source of Wealth: Payslips or documents showing the origin of the deposited funds, such as a letter from your employer or business.

5. Gaming Account ID: The ID from your gaming account, usually found in the upper right corner under the "Personal Account" button.

6. Utility Bill: A recent utility bill (electricity, gas, etc.) with your name and address, issued within the last 30 days.

7. Bank Statement: A recent bank statement with your name and address, issued within the last 30 days.

8. Proof of Address: A document verifying your current residential address (e.g., lease agreement, government letter, or a recent bank statement).

9. Selfie with ID: A selfie of you holding your official identification document (passport, ID card, etc.) to confirm the ID is yours.

10. Proof of Income: Documents like tax returns, payslips, or employment verification letters showing your source of income.

11. Transaction History: A screenshot or document showing recent transaction history from your bank or gaming account, supporting your deposit or withdrawal activity.

After providing the necessary documents, please allow up to 15 working days to fully review.

After stupidly providing all my documents for them to identity fraud, I get an email back saying this.

We have carefully reviewed your case and unfortunately we find ourselves in a situation where we cannot proceed otherwise. Our Terms and Conditions clearly state that we reserve the right to process withdrawals or close accounts in specific circumstances, including when the documents submitted do not meet the verification requirements.

We regret to inform you that the request for additional verification could not be approved by our AML (Anti Money Laundering) service provider and due to regulations unfortunately we are unable to proceed otherwise.

In compliance with anti-money laundering and other gaming regulations to which we are subject and after carefully reviewing your case, since the verification of your documentation has failed. This situation has led us to take the decision to close the account and confiscate the winnings according to T&C 3.1. numeral a.

We are very sorry for this situation, but we must strictly comply with the regulations to ensure a safe and transparent gaming environment.

We appreciate your understanding in this matter.

I tried to question what documents were missing or what's happened but of course they are not going to reply because the whole casino is a scam.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear casinoman123,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve been facing with Boomingslots.

To assist you better, I would like to ask a few questions to clarify the situation:

• Are you able to log in to the accoun now?
• Could you please confirm the date of the final submission of the verification documents and your withdrawal atttempt?
• Did you receive any communication from Boomingslots regarding specific reasons for the failure of your documentation verification?

Your cooperation in providing these details will help us investigate and work towards a resolution. If you have any relevant evidence you wish to forward, please upload ot directly to this thread or send it to petra.h@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra

No the account is locked

Withdrawal 19th April

Final documents submitted 5th May

No response over what failed, just the email and the end of the first post above

Thank you for your reply and for providing the previous details, casinoman123.

• Have you provided all the required documents within the time frame and in the correct format?
• Did you play with bonus money or not?
• Could you provide any additional evidence or attempts to communicate?

You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

All documents were provided, in date and well within time

Purposefully declined bonus money and bonuses

I have emailed and live chat about why its failed, live chat says I can only email, email doesnt reply. Account also closed.

All this was stated in my first message here.

Dear casinoman123

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite Booming Slots Casino representative to join this conversation.

Dear Booming Slots Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Barbora

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