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I had recorded 2000 and suddenly nothing 0 collected

Mel jsem nahrane 2000 a zniceho nic 0 sebrano

Dear Marian,

Thank you very much for submitting your complaint. I am very sorry that you came across a problem like this.  I would like to help you, but first, let me ask you a few questions. Could you describe the situation in more detail? Which bonus did you use? Did you contact the casino regarding this issue? 

It would be helpful if you had some evidence of winning this amount, for example a screenshot of your game history. You can attach it with your next message.

Best regards,

Kristina

Dear Marian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Kristina

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.