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I made deposits and played regularly. However, the problems began when withdrawing: I have a pending withdrawal request since June 11th and another since June 15th. I contacted support, but they always responded with the same reason, saying they prioritize and that they are currently processing a very high volume of withdrawals. I would like to point out that my account has already been verified.

Ho effettuato versamenti e giocato regolarmente. Tuttavia, i problemi sono iniziati al momento del prelievo: ho una richiesta di prelievo in sospeso dall'11 giugno e un'altra dal 15 giugno. Ho contattato l'assistenza, ma rispondono sempre con la stessa motivazione, dicendo che seguono un ordine di priorità e che in questo periodo stanno gestendo un volume di prelievi molto elevato. Ci tengo a precisare che il mio conto è già stato verificato.

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Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila