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Complaint Title: Account Closed and Balance Confiscated Without Proof – Campeonbet

Casino/Bookmaker: Campeonbet

Amount in Dispute: 36,500 NGN

Description of the Issue:

My account with Campeonbet was recently closed after I completed the verification process. During verification, I submitted my real identification document as requested. The document was an original photo taken directly from my device and was not edited or manipulated in any way.

After submitting my verification documents, I received a message from Campeonbet stating that my account had been permanently closed due to the alleged use of forged documents. This accusation is incorrect because all documents provided belong to me and are authentic.

I contacted support and expressed my willingness to complete any additional verification steps, including selfie verification or video verification, but my request was not properly reviewed.

At the time my account was closed, my balance was 36,500 NGN. I believe it is unfair for my balance to be confiscated without clear evidence that any rule was violated.

What I am requesting:

1. A full review of my account by the bookmaker’s compliance department.

2. Clear evidence showing why my documents were considered forged.

3. Restoration of my balance or at least the return of my deposit if the account closure decision remains.

I am willing to cooperate fully and provide any additional verification required to prove my identity.

Thank you for reviewing my complaint.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Campeonbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

Thank you very much in advance for your reply.

Best regards,

Tomas

I created some time last year but became very active last week. My account was blocked on the Sunday 8th of march 2026.

How I learnt that my account was blocked was through an email sent from campeonbet support team. I played betting on sports games , I didn’t achieve my current balance with no bonus’s from campeonbet just my deposit

Thank you for your patience throughout the complaint process.

Please understand that if your account has been blocked and you have only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

Best regards

Tomas