Campeonbet Casino - Zahtev igrača za zatvaranje naloga se ignoriše.

Hello,

I have repeatedly asked the casino to close my account due to gambling addiction. Unfortunately, they have not complied with my request. They only send me a PDF document to fill out, where I can select a maximum of one month. But even then, they always say the date is incorrect or make some other excuse.

I have already lost several thousand euros because they won't close my account.

Hallo,

ich habe bei dem Casino mehrmals darum gebeten mein Konto aufgrund von spielsucht zu schließen. Leider sind sie dem Wunsch nicht nachgekommen. Sie schicken mir lediglich ein pdf Dokument was man ausfüllen muss wo man maximal 1 Monat ankreuzen kann. Aber auch da sagen sie jedes mal das Datum stimmt nicht oder sonst eine Ausrede.

ich habe nun bereits etliche Tausend Euro verspielt weil sie mein Konto nicht schließen.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Tarantino,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Do you still have access to your account?

To find out if the casino responded properly with your urgent request, could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Best regards,

Jean

Dear Tarantino,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No

Nein

Thank you. I received your email with the screenshots of your communication with the casino.

The casino was asking you to fill out a PDF file to complete the self-exclusion request. Could you please forward this file to me?

Additionally, please forward the complete email threads containing your communication with the casino's customer support regarding your latest account closure request. Please do not send screenshots, but the original, uncropped email messages instead.

I understand this may take time, so I appreciate your assistance.

Dear Tarantino,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru