The player from Germany had deposited €300 and fulfilled the wagering requirements to request a withdrawal of €1,771 from Cashimashi Casino. After a week, he received an email stating that his account had been closed due to alleged manipulation of gaming strategies, which led to the refusal of his withdrawal and confiscation of winnings, despite his adherence to the maximum bet and use of allowed games. The Complaints Team had made multiple attempts to contact the casino for clarification and resolution but received no response. Consequently, the complaint was marked as unresolved, with a recommendation to contact the Kahnawake Gaming Commission for further assistance.
Igrač iz Nemačke je deponovao 300 evra i ispunio uslove za klađenje da bi zatražio povlačenje 1,771 evra iz Cashimashi kazina. Posle nedelju dana dobio je mejl u kome se navodi da je njegov nalog zatvoren zbog navodne manipulacije strategijama igranja, što je dovelo do odbijanja njegovog povlačenja i oduzimanja dobitaka, uprkos njegovom pridržavanju maksimalne opklade i korišćenja dozvoljenih igara. Tim za žalbe je više puta pokušao da kontaktira kazino radi pojašnjenja i rešenja, ali nije dobio odgovor. Shodno tome, pritužba je označena kao nerešena, uz preporuku da se za dalju pomoć kontaktira Komisija za igre na sreću Kahnavake.