Casina Casino - Zahtevi igrača za povlačenje sredstava su odloženi.

Hello and good day,

I won €7,500 playing Wanted at the casino. My VIP status allows me to withdraw €1,000 per day.

However, 2 out of 3 payouts are always cancelled after 3 days, and it takes a very long time for the money to arrive.

As I said, my limit is 1000 euros per day. I never exceed that, and the system wouldn't allow it otherwise.

Hallo und guten Tag,

und zwar habe ich in dem Casino 7,5 K bei Wanted gewonnen. Mein VIP Status is so das ich 1000 Euro pro Tag abheben kann.

allerdings werden immer 2 von 3 Auszahlungen nach 3 Tagen wider storniert und es dauert sehr lange bis das Geld ankommt.

mein Limit is wie gesagt 1000 Euro pro Tag. Da liege ich nie drüber und das System würde es auch sonst nicht zu lassen.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear MCLovin0312,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past? When was the last time the payout from this casino was credited to your bank account?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas