Casinado Casino - Igrački račun je zatvoren, a povlačenje je odloženo.

I won 2200 CZK at this casino. The administrator canceled my account, asked me to verify the documents via email that I provided. The withdrawal has been taking more than 1 month, they stopped communicating via email. When I write to the casino support, I get the same answer that they are working on it and that I will get my money soon. But they don't even communicate anymore.

Vyhrál jsem na tomhle casinu částku 2200 kč. Administrátor můj účet zrušil, chtěl po mě ověření dokumentů přes email, které jsem poskytl. Výběr už trvá více jak 1 měsíc, přestal komunikovat přes email. Když píšu s podporou casina, mám stejnou odpověď že na tom pracují a že své peníze dostanu brzy. Jenomže už ani nekomunikují.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings?
• Did you accumulate these winnings with or without a bonus?
• Which documents did you send to the casino for the verification of your account? Have any of your documents been reviewed and approved by the relevant department?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika