Casinia Casino - Igrački nalog je ponovo otvoren.

Good evening, I requested from Casinia Casino my permanent self-exclusion due to gambling addiction on 11/3/2026, they confirmed that my account was closed on 17/3/2026.

Today, 4/30, I went in and it was open and I lost my money. I'm asking for my money back and for them to finally clear my account.

Καλησπέρα σας ζήτησα από το casinia casino τον μόνιμο αυτοαποκλεισμο μου λόγω εθισμού στον τζογο στις 11/3/2026 μου επιβεβαίωσαν ότι έκλεισε ο λογαριασμός μου στις 17/3/2026.

σήμερα 30/4 μπήκα και ήταν ανοιχτός και έχασα τα λεφτά μου. Ζητάω τα χρήματα μου πίσω και να μου σβήσουν επιτέλους τον λογαριασμό.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casinia Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Have you accessed your original account, or have you opened a new account?
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund due to failed player protection? What did the casino reply?

If your account is currently not blocked, as the next step, I recommend you send a self-exclusion via email at support@casinia.com, and at the same time, include me in the copy of the email at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Casinia Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas