Casinia Casino - Igrački nalog je zatvoren bez objašnjenja.

Hi everyone,

After about a month and a half of regular play at Casinia, my account was suddenly blocked without any warning or explanation.

Throughout my time using the casino, I made deposits, played regularly, and successfully completed several withdrawals without any issues. Furthermore, I had reached VIP level 4, demonstrating my consistent use of the platform.

The worst part is that, at the time of account closure, there was still a real balance in my gaming account. I currently have no way to access my account or request a withdrawal of those funds.

I believe that withholding my balance without adequate explanation and without allowing me to withdraw is an unfair practice.

I therefore ask Casinia to allow me to withdraw the remaining balance in full.

Thanks in advance.

Ciao a tutti,

dopo circa un mese e mezzo di gioco regolare su Casinia, il mio account è stato improvvisamente bloccato senza alcun preavviso o spiegazione.

Durante tutto il periodo in cui ho utilizzato il casinò ho effettuato depositi, giocato regolarmente e completato con successo diversi prelievi senza alcun problema. Inoltre, avevo raggiunto il livello VIP 4, a dimostrazione del mio utilizzo continuativo della piattaforma.

L'aspetto più grave è che, al momento della chiusura dell'account, era ancora presente un saldo reale sul mio conto di gioco. Attualmente non ho alcuna possibilità di accedere al mio account o di richiedere il prelievo di tali fondi.

Ritengo che trattenere il saldo senza una spiegazione adeguata e senza consentirmi il prelievo sia una pratica ingiusta.

Chiedo pertanto che Casinia che mi venga consentito di prelevare integralmente il saldo residuo.

Grazie in anticipo.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello Attila,

• I have only played Pragmatic and Hacksaw slots
• I did not complete the verification as it was not requested by the casino
• I only played using my deposited money, no bonus

Thanks in advance

Ciao Attila,

• ho giocato solo alle slot pragmatic e hacksaw
• non ho completato la verifica in quanto non è stata richiesta dal casino
• ho giocato solo usando i miei soldi depositati, nessun bonus

Grazie in anticipo

Hello Spaffle,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Spaffle,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

I have not received a response to my request for a refund of the remaining funds in my account.

Non ho ricevuto risposta in merito alla mia richiesta di rimborso del denaro residuo nel mio conto.

Thank you for your response.

Have you received any email from the casino informing you that your account was closed? If not, have you contacted the casino's support team by email to ask why your account was blocked? If so, please forward the communication.

Thank you for your patience cooperation.