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I registered, and at no point did it mention any restrictions for players from Mexico. I played my welcome bonus, met the rollover requirements, and exceeded the minimum amount. I decided to withdraw my winnings, but my attempts kept bouncing back to my account until I contacted support. Suddenly, they deleted my balance and told me that players from my country don't qualify for withdrawals. I sent emails to numerous support representatives, and they told me not to play at this casino; they are online thieves. Why are they linked to other casinos involved in this fraudulent operation?

Me registre, en ningún momento decía que de México hay restricciones, jugué mi bono de bienvenida, pase el rollover y supere la cantidad, tome la decisión de retirarme con mis ganancias los intentos me rebotaban a mi cuenta hasta que empecé hablar con los de soporte y de pronto me borran mi balance y me dijeron que de mi país no dan para ganancia. Mande correo y con muchos de soporte, no jueguen en este casino son rateros en linea, porque tienen registro de casinos con esta operación de fraude, están ligados a ellos?

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Dear Yoshi2345,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue with the casino.

To better understand your situation and assist you effectively, could you please provide us with some additional details:

• When did you register at the casino and was at that tome Mexico available as a country of residence?
• Do you have a copy of the original terms and conditions, particularly the version that included the initial list of restricted countries?
• Could you please confirm that you did not use a VPN or any similar tool to bypass location restrictions?

Once we have this information, we’ll be in a better position to assess your case and determine how we can help.

I hope we’ll be able to assist you in resolving this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra