The player from Alberta requested a one-month gambling break, but the casino failed to implement it, allowing him to gamble and lose $300 during that time. He sought assistance to recover his funds, as the casino did not follow proper protocol. We rejected the complaint as a duplicate because the refund of his remaining balance was already being handled in his previous complaint. The case was not pursued separately, and the decision was based on the matter already being in contact with the casino.
Igrač iz Alberte je zatražio jednomesečnu pauzu od kockanja, ali kazino je nije sproveo, dozvolivši mu da se kocka i izgubi 300 dolara tokom tog vremena. Tražio je pomoć da povrati svoja sredstva, jer kazino nije poštovao odgovarajući protokol. Odbacili smo žalbu kao duplikat jer je povraćaj njegovog preostalog iznosa već bio obrađen u njegovoj prethodnoj žalbi. Slučaj nije posebno vođen, a odluka je zasnovana na tome što je stvar već bila u kontaktu sa kazinom.