The player from Quebec disputed the handling of his loss limit at CasinoDays. After setting a monthly loss limit of $600, he continued to lose significantly due to what he believed was a failure to apply the limit correctly, impacting his substantial winnings. He requested a refund of these losses. The Complaints Team found that the casino's loss limit operated based on total deposits and did not account for winnings, which was not clearly explained on their website. The complaint was ultimately rejected due to the player's lack of response to inquiries, although he was informed that he could reopen the complaint at any time.
Igrač iz Kvebeka je na CasinoDais-u osporio upravljanje limitom za gubitke. Nakon što je postavio mesečnu granicu gubitka od 600 dolara, nastavio je da značajno gubi zbog, kako je verovao, neuspeha da pravilno primeni ograničenje, što je uticalo na njegove značajne dobitke. Zatražio je refundaciju ovih gubitaka. Tim za žalbe je utvrdio da je ograničenje gubitaka kazina funkcionisalo na osnovu ukupnih depozita i da nije uračunavalo dobitke, što nije jasno objašnjeno na njihovoj veb stranici. Žalba je na kraju odbijena jer igrač nije odgovorio na upite, iako je obavešten da može ponovo da otvori žalbu u bilo kom trenutku.