Casino Midas - Dobici igrača su konfiskovani.

I've won $10000 from playing roulette and baccarat with Midas casino. The next day they removed all my winning money. They faultly claimed i breached the game policy. They claimed that I've bet on all numbers all roulette which is not allow. You can only bet on 80% of the numbers. I've never heard of this game rule policy on roulette game. There was no game rule state this anywhere on website or on roulette game site. They never send any email to warn me what i was doing is wrong. I played roulette by using the zone system. In the past i have won a few thousand and also lost a few thousand. I believe the Midas casino cheated me. They wait until i win big amount and cheat me this way. I feel like they must have cheat other players like this before. They quickly closed my case without resolved the issue for me. This has been going for 9 months. Everytime i sent email requesting prove and evindent of what they claimed. No respond and it take like a month before they respond with some nonsense emails. How can you closed someone case without a resolution. They claimed my case was reviwed multiple times and that was finished. Reviewed multiple times without any resolution is cheating to me. Account Manager doesn't do anything for me. You can not removed someone winning money by just sent an email without prove or evident and expect me to agree with it.

This is the email i received the day after i won and they removed all my money

Kind Regards, 

VIP Team

Contact Us: 

Website: www.casinomidas.com  

Email: vip@casinomidas.com 

24/7 Live Help: Click here: Live Chat 

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Stay safe.

Dear matt007,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Midas Casino regarding your winnings.

To better understand your situation and assist you effectively, could you please provide us with the following information:

• Could you specify what date you made your winning bets?
• Were there any specific instructions or rules provided to you when you started playing?
• Can you share a screenshot or a copy of the email you received from the VIP Team?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra

January 29th was the date i deposit money and played at Midas casino website. I played through the night until the morning. I was so happy to win some money back after losing alot of money there. Next day January 30th my winning money was removed and only $2000 i have deposit left. I feel this is not right as i've won the money by betting up to $500 a hand max amount the game allow. January 30th i sent an email to vip@casinomidas.com to find out what was breached.

After received the respond email i logon to the Midas casino websit and search for any games rule state this. I couldn't find any. I emailed them again to show me where the game rule state you can only bet 80% on the numbers roulette. The respond email was point to the terms and conditions statement on 4.2. Anyone read section 4.2 can see this is not a game rule but just a statement.

This is the respond email from Midas casino regarding section 4.2

Thank you for your reply and for providing the previous details, matt007.

• Have you requested your full game history from the casino, and if so, did they provide it?
• Have you previously used the same betting strategy at Midas Casino, and were your winnings ever questioned or confiscated before?
• Did the casino mention whether this was considered a one-time offence or whether they believe it was repeated behaviour?

If you have any additional communication that could support your case, you can send all the documents to petra.h@casino.guru or upload your screenshots directly to this thread.

Thank you again for your cooperation.

Dear matt007,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Petra,

I've requested prove, evident full game history from the casino. Everytime i requested this they just went silent about it. Clearly they don't have prove to send me that is the reason they keep avoiding my request

I played at Midas casino about 9 years and i won some money before like a few thousand like $2000 - $3000 same betting strategy roulette betting zone - zero zone, Orphans zone and Third of wheel zone. Never i've received any email regarding how i won the money or betting on roulette game. The roulette game has maximun bet $500 that is the only retriction. It allows you to bet on any numbers as long within the $500. Normally i don't bet that much only from $100 to $200 if i was winning. I've also lost alot money before from this strategy roulette betting zone. This strategy is not guarantee you to win all the times.

This is the roulette rules strategy i use

Thank you for your reply and for providing the previous details, matt007.

To clarify the case:

• Are you currently able to access your Casino account?
• Just to clarify, you were never warned or notified about breaching any betting rules/using strategies while playing, and only received a notice when you attempted to withdraw your winnings, correct?
• Can you provide any other evidence (such as betting logs or any account history)?
• You stated that an internal review was conducted before the decision to confiscate the winnings. Were any other conclusions or supporting documents from this review shared with you? If so, could you provide them to us?

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear matt007,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes, i can still login my account.

Never received any emails warned or notified about breaching any betting rules/using strategies while playing,

I don't have access to my betting log. I didn't have a chance to withdraw the winning money. After winning $10000. The Midas casino removed my money right away and left me with the money i originally deposit.

I don't know if this was review by who. It was never discuss with the account Manager or me.

They just sent me an email to inform me that i have breached the game policy. They never gave me any evident even, i've requested many times about prove and evident. They then quickly closed the case. This casino have given me so much stress and headach. They don't care about fairness. I was betting $500 a hand and stay up all night to play. They don't even call me to discuss or offer conpensation. This is how they treat their VIP members.

Dear matt007

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Casino Midas representative to join this conversation.

Dear Casino Midas,

Could you please provide clarification regarding this case?

Thank you in advance.

Dear Mirka,

Thank you for reaching out.

Following an internal review, we confirm that the player used a betting strategy that is not permitted under our Terms and Conditions, specifically section 4.2.

As a result of this review, the relevant department decided to confiscate the winnings generated exclusively on roulette. This decision was taken based on a combination of risk-related factors and AML considerations. Winnings derived from other games were not affected.

In particular, during roulette gameplay the player was covering up to 96% of the table. This betting behaviour, together with certain risk alerts identified by our monitoring systems, led to the decision to confiscate the full amount of the roulette-related winnings, while also refunding the bet made.

We would also like to clarify that this case dates back approximately one year. At the time, the game history was available directly within the game itself. Additionally, the player continued to play with Casino Midas throughout the year following the incident.

This decision was reviewed internally on multiple occasions and is considered final.

Kind regards,

Casino Midas Team.

Dear player,

We’re truly sorry to hear about your negative experience with Midas Casino. However, please note that we are unable to mediate complaints involving issues that occurred more than 6 months ago. This is part of our standard policy, as the likelihood of resolving very old cases is extremely limited and documentation or communication is often no longer accessible.

As your situation dates back approximately one year, we regret to inform you that we must respectfully close your complaint without further investigation.

We appreciate your understanding and thank you for reaching out to us. Should you experience any issues in the future that fall within our timeframe, we will be more than happy to assist.

Best regards,

Mirka