Casino Planet - Povlačenje igrača je odgođeno.

On 24/07/21 (Saturday night) I signed up to casino planet and deposited a total of £300. I won and ended up withdrawing £3000. On 25/07/21 (Sunday morning) I was asked to send in verification documents which I did the same morning. Driving license verified my proof of Id and address almost immediately but the front and back picture of my debit card used to make the deposits wasn't verified until 28/07/21 (Wednesday evening) coincidentally almost immediately after my first live chat asking why my withdrawal was still pending. Yesterday (29/07/21) I had another live chat questioning why my withdrawal was still pending now that my account is fully verified and I was told it is going through additional "routine checks" due to the amount but couldn't be told the progress of these so called checks because they are carried out by a different department. I feel planet casino are using "unreasonable delay" hoping that I reverse the withdrawal . I need help resolving this.

Dear minksy89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Hello minksy89,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.