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I won €2600, all documents etc. were approved, I've been waiting for my money since February 3rd, 2026. I'm not receiving any replies.

Ich habe 2600 Euro gewonnen, alle Dokumente etc wurden genehmigt, ich warte seit 3.2.26 auf mein Geld. Ich erhalte keine Antworten.

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Dear Rambo27,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello, I won/achieved the winnings entirely with my own money, without any bonus. I have received payouts, however, the last one was about two years ago, and the verification was completely successful!

Guten Tag, ich habe den Gewinn rein mit Eigengeld gewonnen/erzielt, ohne Bonus. Ich habe Auszahlungen erhalten, allerdings ist die letzte 2 Jahre circa her, die Verifizierung war vollständig erfolgreich !!!!!

I withdrew this profit on February 3, 2026, and as of today, March 19, 2026, I have not received a single cent.

Diesen Gewinn habe ichmit 3.2.2026 in Auszahlung gegeben und bis heute den 19.3.2026 noch keinen Cent erhalten.

Please make sure I get my yellow card as soon as possible, otherwise I'll have to go to court or the police. Thank you.

Bitte schaut dass ich mein Gelb bekomme alsbald, sonst muss ich zu Gericht oder Polizei. Danke.

I was told I would receive the money in three installments: 2 x 900 euros, 1 x 800 euros.

Not a single euro has been received to date.

Es hat geheißen, ich erhalte das Geld 3 x gesplittet, 2 x 900 Euro, 1 x 800 Euro.

Bis heute ging kein Euro ein.

It makes you sad because you had somehow placed your trust in them.

Es macht einen traurig, weil man doch irgendwie auchvertraut hat.

When will I receive a reply?

Wann erhalte ich Antwort ?

Dear Rambo27, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you please attach a screenshot of your pending withdrawal?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you once again for your patience and cooperation

Best regards,

Attila

And I had to wait a week for this answer? I thought they'd already contacted the casino winner 😑 Why don't you ask them where my 2600 euros are?!

Und auf diese Antwort musste ich jetzt eine Woche warten? Ich dachte sie haben schon mit dem Casino Sieger Kontakt aufgenommen 😑 fragt doch dort mal nach wo meine 2600 Euro sind !!!!!!

I chose bank transfer, and so far I've received all my bank transfers within three days. However, this last payment never arrived in my bank account. I haven't received any response for three weeks, and before that, only excuses. I've been waiting for my €2600 since February 3rd, 2026, and still haven't received it!

Ich habe Banküberweisung gewählt, bisher habe ich alle Überweisungen im Bankweg erhalten und innerhalb von 3 Tagen. Nur diese letzte Auszahlung habe ich nie auf MEIN Bankkonto erhalten. Ich bekomme auch seit 3 Wochen keine Antwort mehr und davor nur Ausreden. Ich warte seit 3.2.26 auf meine 2600 Euro ro, bis heute !!!!

I've attached a screenshot, I hope it's safe. The withdrawal was approved long ago, but it never arrived in my account! Not to this day. Initially, they said I'd given the wrong account number, but mine is always the same. That's just an excuse, because I haven't even received a reply in three weeks. It would be more sensible if you contacted the casino to find out why they're doing this. Everything was correct on my end!

Ich habe Screenshot angefügt, hoffe er ist sicher, die Auszahlung wurde längst genehmigt "approved" aber nie auf meinem Konto gelandet !!!! Bis heute nicht. Anfangs wurde gesagt, ich hätte falsche Kontonummer angegeben, meine ist aber immer dieselbe, das ist nur eine Ausrede, denn, seit drei Wochen erhalte ich nicht mal mehr eine Antwort. Aber sinnvoller ist es, wenn ihr mal mit dem Casino sprecht, warum sie das machen. Meinerseits war alles korrekt !!!!!!

Dear Rambo27, thank you for your response. I would like to kindly bring to your attention that there are currently no screenshots attached in this thread. Could you please take a moment to check again? If you are unable to attach the screenshots here, you are welcome to send them directly to my email at attila.g@casino.guru.

Thank you for your patience and cooperation.

Hello Attila, I sent the screenshot via email.

Hallo Attila, ich habe per Mail den Screenshot gesendet.

I sent the screenshot. To this day, I haven't received a single cent, even though I was promised the amount would be split into two payments of €900 and one payment of €800. So far, only a few cents have arrived. I've been waiting for two months!

Ich habe den Screenshot gesendet. Ich habe bis heute keinen Cent erhalten, obwohl mir versprochen wurde, der Betrag wird mit 2 x 900 Euro und 1 x 800 Euro aufgeteilt überwiesen. Bis heute kamen Cent an. Ich warte seit 2 Monaten !!!!!

For four weeks now, there hasn't even been a statement or response.

Seit 4 Wochen nicht mal mehr eine Stellungnahme oder Antwort

I was promised a lot, full payment by February 20, 2026, but to this day I haven't received a single cent, I've been waiting for 2 months!!!!!

Mir wurde viel versprochen, Komplettauszahlung bis 20.2.26, bis heute habe ich keinen Cent erhalten, seit 2 Monaten warte ich !!!!!

Not a single cent has been received to this day; I've been waiting for over two months!!!

Bis heute ging kein Cent ein, über 2 Monate warte ich !!!

I finally want my money back!!!

Ich möchte endlich mein Geld !!!

I've been waiting for over two months and no one is helping me.

Warte seit über 2 Monaten und keiner hilft mir dabei

Dear Rambo27,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Hadi (hadi.a@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Thank you, I'm really waiting hard for the money and no matter what I write to the casino, I haven't received a reply for about 4 weeks 😑 and as I said, it's been more than 2 months since I requested the withdrawal.

Ich danke Ihnen, ich warte wirklich schon hart auf das Geld und egal was ich dem Casino schreibe, ich erhalte seit ca 4 Wochen keine Antwort mehr 😑 und wie gesagt, seit beantragten Auszahlung ist es mehr als 2 Monate her.

I hope for a prompt reply, as the casino cannot be reached by phone or chat.

Hoffe auf baldige Antwort, denn telefonisch oder per Chat ist das Casino ja nicht erreichbar.

A quick transfer of 1000 euros would be enough for me to start with.

Mir würden ja schon mal vorerst 1000 Euro als Schnellüberweisung reichen.

Dear Rambo27,

It’s a pleasure to e-meet you. My name is Hadi, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Casino Sieger to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Casino Sieger,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Hadi

Thanks Hadi, but so far no money has been received and no response from the casino.

Danke Hadi, bisher kein Geldeingang und keine Antwort des Casinos.

It would be nice if it were successful. Up until two years ago, the casino was quite reliable in this regard, but I didn't invest anything there for two years, only again this past February. And then this.

Es wäre schön, wenn es zum Erfolg führen würde. Bis vor 2 Jahren war das Casino diesbezüglich recht zuverlässig, ich habe aber dort 2 Jahre nichts investiert, eben erst im Feber heuer wieder. Und dann das.

I'm already frustrated and disappointed; I don't think I'll get a response from them, let alone any money. I'd be happy if I received at least €1000. It's been over two months...

Bin schon frustriert und enttäuscht, ich glaube nicht, dass von denen eine Antwort geschweige denn Geld kommt. Wäre schon froh, wenn mal zumindest 1000 Euro eingehen würden. Es ist mehr als 2 Monate her ....

Dear Rambo27,

I’m sorry to hear how frustrating this situation has been for you.

Please rest assured that we are trying to contact the casino from our side as well. As soon as we receive any update or response from them, we will let you know immediately.

Thank you for your patience.

Thank you very much

Dankeschön

Still no money has arrived, and do you know what makes me the most angry? Their cold-blooded ignorance; they act as if they have no obligation to me, and that's completely unacceptable!

Bis heute kein Geldeingang und wissen sie was mich am meisten "zornig" macht? Die eiskalte Ignoranz von denen, die tun so als hätten sie nir gegenüber keine Verpflichtung und das geht gar nicht !!!!!

opposite me

mir gegenüber

The casino thinks that the "stupid customer" can't do anything anyway.

Das Casino denkt, dass der "blöde Kunde" eh nichts tun kann.

I'm sorry, but I now find what Casino Sieger is doing absolutely outrageous. I've been waiting since February 3rd, 2026!!!! No information, no answer. I can only conclude that the casino is either bankrupt or incredibly brazen and criminal.

Es tut mir leid, ich finde es mittlerweile eine "Sauerei" was das Casino Sieger macht. Ich warte seit 3.2.2026 !!!! Keine Information, keine Antwort, ich kann es nur so sehen, das Casino ist pleite oder wirklich massiv dreist und kriminell.

I have received multiple email confirmations stating that the money is due to me and there is no reason for non-payment! There are no excuses on their part.

Ich habe mehrere Antwortbestätigungen per Mail, dass mir das Geld zusteht und es keinen Grund für Nichtauszahlung gibt !!! Da gibt es keine Ausreden derenseits.

I demand a payout of at least €1000 of the €2600 from the casino this week. If they refuse, I will not hesitate to go to the police.

I gave them over two months, but anyone who doesn't even reply doesn't want it any other way.

Ich fordere vom Casino duese Woche noch eine Auszahlung von zumindest 1000 Euro der 2600 Euro. Wenn nicht, scheue ich mich nicht und bin gezwungen zur Polizei zu gehen.

Ich habe denen über 2 Monate Zeit gegeben, aber wer nicht mal antwortet, der will es nicht anders

Alternatively, the casino can send me money via Neteller.

Alternativ kann mir das Casino Geld über Neteller senden.

I knew there would be no response and no money from them. I'm really angry.

Ich wusste dass von denen keine Antwort und kein Geld kommt. Bin schon sehr sauer.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello, they don't care about anything, even when I say I'm going to the police. It's outrageous, a disgrace.

Hallo, denen ist alles egal, sogar wenn ich sage ich gehe zur Polizei. Eine Frechheit, Sauerei.

Dear Rambo27,

I completely understand your frustration, and I want to assure you that we have not given up on your case. We have issued a final warning to the casino and given them 7 days to respond. If they fail to do so, we will close this complaint as unresolved, which will negatively impact their Safety Index on our website.

I am sorry we cannot do more at this stage, but please know that this outcome will be recorded and will affect the casino's reputation on our platform. If the casino reaches out at any point, we will reopen the case immediately.

Thank you for your patience throughout this process.

Best regards,

Hadi

Dear Rambo27,

I have repeatedly tried to contact the casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. I will mark the complaint as unresolved in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.

In the meantime, I recommend contacting the Malta Gaming Authority (MGA) and submitting a complaint through their website at this link. The Gaming Authority has more options and tools to assist players.

You can find more information on how to properly submit a complaint to the regulator in this article.

Please let me know if you need help with submitting the complaint or if you receive a response from the regulator by emailing me at hadi.a@casino.guru

I am sorry I could not be of more help on this occasion.

Best regards,

Hadi