Cazeus Casino - Igrački račun nije zatvoren kako je traženo.

Ladies and Gentlemen

After writing 4 times

Account permanently closed. Reason: addiction, family problems due to gambling. My account is still open. Please help. I contacted the casino four times on January 27, 2026. Please see screenshot.

refund

Sehr geehrte Damen und Herren

Nach 4 mal anschreiben

Account schließen dauerhaft Begründung süchtig Familien Probleme wegen Spiel ist mein Account immer noch offen bitte um hilfe und habe das casino am 27.01.2026 angeschrieben 4 mal bitte Screenshot entnehmen

Rückerstattung

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you previously communicated with the casino’s customer support via email?
• Have you tried reaching out to the casino regarding your self-exclusion request through other communication channels, such as live chat?
• Have you completed the full KYC verification at this casino?
• Have you sent multiple self-exclusion requests via email after your initial request went unanswered?
• Did you make sure to use the correct email address for your self-exclusion requests?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika