ChillBet Casino - Povlačenje igrača je odloženo.

I deposited 100 to play, but I didn't reach the 530.00 peso limit and I want to withdraw, but they won't give me my money. It just took a while, it says two hours.

Every time I try to withdraw, more than 24 hours have passed and they haven't returned my money.

Deposite 100 para poder jugar y no llege a la cantidad de 530.00 pesos y quiero retirar y no me dan mi dinero acaba rato sale que dos horas

Cada de que quiero retirar ya pasaron mas de 24 horas y no me regresan mi dinero

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas