Clover Casino - Povlačenje igrača je odloženo zbog problema sa pristupom nalogu.

I was playing cashing and had got the mini major and minor and only few slots to fill so guaranteed at least 600 in one like and poured a lot of money into when sudde fit the game froze and say game disabled and a message saying the friendly team would contact me but before that I try to withdraw 95 pounds and not get but I played in as this game was more important ..U had then realised because had added a new card as been scammer Cmover say I can’t have the 85 as not the original card used and have them 9 proof if decider my passport phone bill utility bill screen shots but won’t give me back access to my account this going on for 6 weeks and I just want to get back to my gave as money to get but they say I can’t as not the card I was using but how can I use the card when invalid I show then the conversation from fraud team even and they won’t respond to me

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Clover Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that you made deposits with a card that was later flagged as misused and destroyed?
• When have you made the deposits in the casino using this card in the past? Have you recently made deposits in the casino using a different card?
• Have you reached out to the casino's fraud department via phone? With what result?
• Could you please share with me your communication with the casino regarding the issue share via chat or email? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Dear Cinderella,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi

Thank

I have sent them 101 emails and get different people responding just when think resolved as thought that’s it last time receive message from Nick. Are verified I ask why then not access I get another person asking me got the information sent 28 times my passport my phone bill my utility bill HMRC letter from DVLA as proof of screws then ask me again to send screenshot of my new card yet Nicky say verified it goes on and on and on and a standard reply please provide documents which have done I can’t cope any more I don’t even want the 85 pounds it’s not the issue I just want to get back to my game and they say don’t be still there why not as all other sites if I not play for while game is as I left it ..

All the need is my new card details which I have there so not sure where the issue is I have them so so much private documents for proof if adresss but not enough other sites just need my email phone number and card why are they not letting me access they are treating me like a criminal yet they owe me money and I not even ask for I just want to access my game and continue okayinv what is the issue why they doing this .

i have send the picture of the game I was playing im so stressed i am getting depressed as going on for two months and they hardly respond and when do a different person and start over again asking me for a screen shot if my cards or proof of address or a bill I can’t cope with it anymore please please 🙏 help me to get back in to my games please 🙏

This is a message saying my card verified so why still going on ?

As you can see that was the last bit information they supposed to need re screen shot of my cards and sent 11times to have a standard response they need the following documents to verify me etc etc it hits on and on I can’t take anymore my life is consumed by daily correspondence..

Hi have you any update as they just won’t redo s to me this going in fir 2 months and all cause I added a new card for deposits and withdrawal as my last one came invalid and they treating me like a criminal and debt then 19 personal documents yet still don’t let me have access debt proof etc etc yet they owe me money I nit care even about that I just want to get back to my game that I have lot of money to win that’s it

Thanks for your patience.

If you receive your bank statement is in electronic form, such a PDF, it should be possible to provide it as proof the casino requires. Documents that are photographed with cropped edges won't generally be accepted. Documents issued more than a few months ago generally won't be accepted.

Please let me know whether you provided the documents to the casino in an acceptable format.

Looking forward to your reply.

Hi yes I have they have no issue only with my new card I provided all the relevant information in PDF they saying it’s my new card as nlt have it on record to put the money in but of course not as it’s new so I not understand I just added new card all other sites have no problem …I have sent over and over again I then get a response to ask for a document that again sent 10 times it’s going in and in I just want to get back to my game as guaranteed 1000 winnings as only one slot to fill but now it may no longer be there and zi potter at least 300 pounds in to the game it’s going in for over 2 months either way no one helping me as get a different letdown every time and ask the same as already done I can’t take much more it’s affecting my health

Hi any update as still no response from Clover to my recent messages it’s going in for almost three months just as I added new card not me access and as I say in middle of game with high guaranteed winnings as on my one slot to fill and out 300 into the gave to try get so what happen all this money do I get refunded?

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hi Tomas 

The issue not as you say used card for deposits that was destroyed the issue is me using a new card as my old card was destroyed and they say as my deposits and withdrawals in another card an issue as I had 95 to withdraw and what happen I was playing a game all before the new card adddd and all of a sudden Clover send me a message saying my game disabled I was about to win over 1000 and put at least 400 into the game so you can see my frustration ..

They say someone would contact me but no one did this over two months ago I contacted them to ask why disable my games they say and why not give me my 95 withdrawal they say as the card in record not same as was using and explained I had fraud committed in that card so had to get new one from bank and destroy old .They ask me for about 10 documents for verification of my address am etc etc I gave passport driving licence utility bills bank statements still not give me access as saying not the card to withdraw the money that was on there records but how can it be when had to get new ..I’m not even bothered about the 95 pounds did at this stage it’s my access to continue playing my games I mean I had no issue with the other sites as I put new card details so why can’t they net be have access it’s making me so so stressed and I’ll ..Please please can you help me as they won’t respond to me for weeks they ask me the same i formation all over again when last time next it when gave them screen shot of my cards in Apple Pay the day now card verified so why am I still blocked .Please please help me resolve

Hello,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Clover Casino,

Could you possibly provide additional information regarding this case and clarify the situation?

Thank you in advance.

Respectfully,

Romi

Thank you

I am so stressed over this all I want is to access my games again they stop me when z out to win 1000 or more for no reason ..I sent them all the documents they ask for them ask for screen shot of my card zi use on Apple Pay I explain have adddd new one as I was scammed abd not understand what the issue is all other sites fine I got new card and out winnings in I mean they owe me 95 pounds as I had new card say could not give me as had revise of old one ..I not care now about the money I just want to access my game as out slot if money into and they say now verified my card details so what is the issue they still not met me have access treating me like a criminal …

Hi

Now they have banned me from all sites and sent me a link to Soeak to Samaritans as concerns as I told them making me ill and so stressed but as of the situation lol and they still not gone me my withdrawal of 95 pounds and mad 1400 winnings to collect on the game they stopped all because I put on a new card this is unfair and not right

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi

they ask me for my July statement the other day so they would see if I not receive the 95 pounds and then after I sent them replied I’m banned so can’t put on my account so why they not do this the very first time I complain not received and gone on for months and now to banning me I mean as if I have an addiction as say was stressed over but they ones made me stressed as I had 1300 nearly waiting to access in the game they stopped me mid track how is this fair and least they could do is give me the 95 pounds all they need to do is credit my not matter they ban me that’s from playing but they can refund me still …

So the months of all the repeated sending of documents etc etc when all they had to do was request my July bank statement and that would have been proof as they did but then say too late as I am banned from playing on their site for safety reasons but still not refund me my money ?

Hello Cinderella,

Thank you for getting in touch. As you have already highlighted, our customer support team has been in touch with yourself, therefore, should you require additional help or support relating to your account please do get back in touch with them directly so that they are able to assist you accordingly.

Kind regards,

The Clover Casino Team

hi

This is the issue they not helping me and still not refund me the 95 pounds owe me that I could not withdraw

Dear Clover Casino,

Please explain to us what can be done in this situation.

Thank you in advance.

Regards,

Romi

I just want my refund considering they cost me 1400 in my game as stopped me when one slot to fill and put 300 in you think that fair yet all I’m asking is what owed to me 95 and for all the stress caused me least they can do it’s what I am owed and more but will settle for my 85 owing

Hello,

I have followed up regarding an update and have been informed that the Customer Support Team was back in touch with yourself on Wednesday of this week regarding your account.

Kind Regards,

The Clover Casino Team

Yes they were but I still not get my refund they drag in fir three months a response asked for documents 100 times my statements etc etc and now tell me they banned me from playing they stopped my game mid winnings and say issue with withdrawal they contacted me not me then re the 95 pounds but how this now justify banning me from playing in their site reason being is I have 1300 waiting in that game to be collected how this fair

Dear Clover Casino,

Could you please come up with some solution here?

Thank you.

Best regards,

Romi

Hello,

Unfortunately I am unable to disclose information relating to player accounts on a public forum, however, as has been mentioned here, the Customer Support Team have been in touch multiple times to assist with this account and the pending queries.

Therefore, should the player need any further assistance, I do kindly ask that you please get back in touch with our support team as I will be unable to provide any information on this complaint.

Kind regards,

The Clover Casino Team 

Hi

they have replied but my issue is took 3 months to tell me why they not pay me so why not just do that from beginning but made me stressed by sending documents repeatedly and ignoring and ignoring then ban me from playing how that solve my query I was in a middle of a ganne with one slot to go to win 1590 why they stop my game the.n ? If all was ok and they not owe me anything I not contact them they stop my game so go what reason I was in middle of winning this is my issue and want the equivalent Monet refunded to me I show the screen shot of the money there

Dear user,

I understand your frustration over the whole situation.

Please let me know, though, how it stands now and what should be done with your complaint.

Has it all been resolved?

Thank you in advance.

Respectfully,

Romi

Bi

they have me answer could have given me from beginning yet till 12 weeks to resolve my issue is they contacted me saying issue with my withdrawal I not contact them I was about to withdraw 1300 winnings I showed them the screen shot of winnings then banned me from playing why as they not wanted to pay me how is this allowed ???I am due some kind of refund they stopped me in middle of my game and not let me back to take out the money and so put in 500 to win that have so how is this fair to me they just can’t do this ???

Dear user,

I have a really difficult time understanding what you are writing, so please reply to my question:

Has your account already been verified, and have you received the disputed amount?

Thank you.

Respectfully,

Romi

Hi

yes my account verified they say they not owe me that it was credited back to my account but my issue more so is the ml et in my game that they stopped me in middle of so why do this if they say. It owe me and cause all of this and the. Because of that stop me from playing I had ml et to collect t from my game I sent them the proof of this do I’m not worried about the 95 pounds I’m more concerned about the 1200 in my game and not let me access it so what about my money they can’t do that ????

Thank you for the information.

I am sorry, but the complaint was submitted by you regarding your verification, and the disputed amount is the amount they put back into your casino account.

If you don't want to withdraw that money, I will have to close this complaint now.

Please know that if you have any other issue that you experience with this casino, you will need to submit a new complaint where you will need to provide the proof about everything you wrote.

Thank you for your understanding.

Respectfully,

Romi

Hi

as I say I was verified otherwise how I play this is not the issue the issue is they contacted me I got a message just when I was about to take winnings of 1200 saying they had stopped my game and someone would contact me which no one did then took three to resolve for me trying to get back to my game that they stopped it is not about the withdrawal I not contact anyone they did me my issue is why if there was no issue and the money went back why not tell me that from beginning?? But three months down line with 100 of emails and requests from me to verify my account then thought this would get me back to my game instead they stop me from playing this can’t be right ..I have done nothing wrong yet they have stressed for three months ..I need the name of your Manger please as this is outrageous all this for nothing so why they contact me and stop game when no issue can u not see my side and loose me money ???

Dear Clover Casino,

As I can see, you haven't explained the situation the user mentioned above again and again.

Please explain why the game was actually stopped in the middle and the amount the user mentioned was not put back later on.

If you are unable to explain it here in the complaint's thread, please feel free to reach me at romana.r@casino.guru.

Thank you in advance.

Best regards,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear user,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved.’

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi