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Dear stuart8765,

Thank you very much for submitting your complaint and for forwarding the relevant screenshot. I’m sorry about your problem. Have you redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Could you please advise if you have tried contacting the casino directly?

I can see on the forwarded screenshot that your active balance is $0. Could you please advise if you have deposited any funds into your account?

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Hi, no funds, however I was under the mistaken impression there were free spins according to the guru redeem code.No, first time visitor,in response to your question.

Unfortunately, this specific bonus requires a deposit. If you wish to check our No Deposit bonuses, please follow this link https://casino.guru/online-casino-bonuses#tab=RECOMMENDED&sort_by=RECOMMENDED&dc_2=true.

To make absolutely sure you see the most suitable casinos check your language and country preferences.

Please let us know if this advice was helpful. Looking forward to hearing from you.

Hi, Petronela

The advice was very helpful.

Thank you for your effort and quick response.

Regards Stuart.

I'm happy to hear that. I wish you the best of luck and please do not hesitate to contact us anytime. We are here to help.

I will reject this complaint as unjustified. The issue has been resolved but the complaint itself was unjustified.