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I have requested to permanently close my account citing gambling addiction, which they have confirmed, but they have not closed my account.

Olen pyytäny sulkea tilini pysyvästi peliriippuvuuteen vedoten jonka he ovat vahvistanut, mutta ei kuitenkaan olleet tiliäni sulkenut.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When was the last time you accessed your casino account?
• How did you find out that your account has been reopened? Did you request it to be reopened, or did you receive an email or other notification from the casino?
• How many deposits have you made since your account was reopened?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika