Cosmobet Casino - Igrač ne može da verifikuje MasterCard zbog nefunkcionalne podrške.

Hello, I am having a problem where I am required to verify my MasterCard, but I am unable to do so because the support chat on the website is not working. Furthermore, I can't find the email address where I should send it. I am unsure of how to get in touch with the casino since all the email addresses and the support chat do not work.

Hallo ich habe das Problem das ich meine masterkarte vertifiziren soll mir es aber nicht möglich ist da der Support Chat auf der Seite nicht geht und die Email Adresse wo ich es hinschicken soll nicht giebt ich weiß nicht wie ich mit dem Casino in Kontakt treten soll da alle Email Adresse und der Support Chat nicht funktionieren

Dear smithsonbrian433,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cosmobet Casino.

I tried to check the website but it seems unavailable at the moment.

Please allow me to ask you a few questions, so I can better understand the situation. 

• When was the last time you were in contact with casino support and what did you discuss?
• How were you able to contact casino support in the past?
• How were you informed the verification of your card was necessary?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, I have never had contact with the casino. I verified myself on the site and yesterday I deposited and won 500 euros. The withdrawal was cancelled. I have to verify my credit card, no problem. I sent the information to the email address they gave me but unfortunately it doesn't work, so I wanted to ask in the support chat but unfortunately it doesn't open.

Hallo ich hatte noch nie Kontakt mit dem Casino ich habe mich über die Seite vertifizirt und habe gestern eingezahlt und 500 Euro gewonnen die Auszahlung wurde storniert ich soll meine Kreditkarte vertifiziren kein Problem ich sendete die Informationen an die Email Adresse die sie mir gegeben haben diese funktioniert aber leider nicht also wollte ich im Support Chat nachfragen dieser geht leider nicht öffnen

I was able to verify myself and I have my money. It would be nice if they informed the site that the support chat is not working and the email address that you get from them is not working. I now have an email address that works. support@cosmobet.one I have my money you can close

Ich konnte mich vertifiziren ich habe mein Geld es we're schön wenn sie die Seite informieren das der Support Chat nicht funktioniert und die angegebene E-Mail-Adresse die man von ihnen bekommt nicht geht ich habe jetzt eine Email Adresse die funktioniert support@cosmobet.one ich habe mein Geld sie können schließen

Dear smithsonbrian433,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru