Crazy Luck Casino - Povlačenje igrača je odloženo.

I've been waiting two months exactly for my payout I keep getting the runaround at you give me the same excuse sorry about the delay your mind helping your child we always pair players sing crap every time I have withdrawn from them before in the past has been no problem their support staff sucks they don't answer your questions bad way to spend too months

Hello John,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Crazy Luck Casino. Please allow me to ask you a few more question before we would move forward.

How long exactly is the withdrawal pending? What are the excuses of the casino and when was the last time they responded to you? Did you use any bonus to accumulate your current winnings. Are you currently fully verified?

Looking forward to your answer.

Regards,

Nick

The withdrawals have been pending for two months and three days exactly did you tell me okay 48 hours max you'll have your money that was over a month ago within this week you'll have your money that was four weeks ago two weeks ago and also they said the same thing yesterday

This is from yesterday.

Everything is legit. I've won there a few times before this with no problems with withdrawing my money

Hello John,

Even if the casino claimed before that you will be paid out, I would recommend to wait until the end of this week if as their last promise happen few days ago. If your money won't arrive until then, we will definitely intervene.

Please keep us updated if anything would happen.

Regards,

Nick

Awesome thank you I will wait till end of week

Its Friday morning end of week. I still haven't heard a word from casino. I'll let u know by end of today if they pay out or not. Ty

Hope to hear from you soon

Hey nick hope your still helping me.

Nick they won't let me sign into casino anymore. This is some bullshit

O finally got back into my account.

Hello John,

Did the casino explain the temporary account closure? Is the withdrawal still pending or did they update it's status? If not, we will try to intervene.

Regards,

Nick

Everytime it's a different excuse

There saying there waiting to change I forget what they called it. "Processor" something to do with "Wallet". And no status has not changed. Basically they said you'll get paid when we pay you

Thank you John for all the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Ok ty nick for all ur help

Hello, John,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Crazy Luck Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Crazy Luck Casino Team,

Could you please state the reason why the player's withdrawals have not been fully processed yet and when can he expect the payments?

Thank you in advance for providing the information.

Ok cool ty. There gonna say the same thing. Sorry for the delay I've shared your urgency with the finance department. Your payouts are pending blah blah blah

Nothing yet

We would like to ask Crazy Luck Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Big deal about negative impact. What about my money?? And why u give them all this time. I think almost 3 months is enough time to pay me. Of course there probably not gonna answer.. they haven't answered in the last week u have been trying..

Dear John,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

Regarding your questions - I recommend you to check our casino reviews before you start playing in any casino, for example, this one has a very bad reputation and even does not have a valid license. You can find all the important information about the casino HERE. And we usually give them all this time because it is our standard process. Unfortunately, we are not able to force any casino to cooperate with us in resolving the complaints.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru