CryptoBetSports Casino - Povlačenje igrača je odloženo zbog zatvaranja naloga.

Hello Casino Guru,

The following problem: I requested a withdrawal on April 2nd at 12 noon.

On April 3, I suddenly received an email stating that the casino site was suspending its services in my country and that I should log in within the next 30 days to withdraw my balance. I then logged in and saw that my request from April 2 was still being processed.

A few hours later, the website was no longer accessible. The only message was that the website was shutting down due to rebranding and that in case of questions or withdrawals, If you try to send an email to this address, you only receive a notification that "The address was not found."

This all seems very dubious and the payout still hasn't arrived in my crypto wallet.

What can you do?

Hallo Casino Guru,

folgendes Problem: ich habe am 02.04. um 12 Uhr mittags eine Auszahlung in Auftrag gegeben.

Am 03.04. erreichte mich plötzlich eine E-Mail, dass die Casino Seite Ihre Dienste in meinem Land einstellt und ich mich in den nächsten 30 Tagen einloggen soll um mein Guthaben auszuzahlen. Daraufhin hab ich mich einloggt und gesehen, dass meine Anfrage vom 02.04. immer noch in Bearbeitung war.

Wenige Stunden später konnte man die Website nicht mehr aufrufen. Man erhält nur eine Meldung, dass die Website aufgrund von Rebranding ihren Dienst einstellt und man sich im Falle von Fragen oder Auszahlungen an support@cryptobetsports.com wenden soll. Wenn man versucht an diese Adresse eine E-Mail zu senden erhält man nur die Benachrichtigung, dass „Die Adresse nicht gefunden" wurde.

Das wirkt alles sehr unseriös und die Auszahlung ist immer noch nicht auf meinem Krypto Wallet angekommen.

Was kann man machen?

Dear blabiubu,

Thank you very much for submitting your complaint. I’m sorry to hear about the problems you are facing with the withdrawal process. In order to assist you better, could you please provide more details by answering the following questions:

• Could you please confirm that you contacted the casino customer support at support@cryptobetsports.com? Please forward me the email you sent to the casino along with the error message you received. My email address is veronika.f@casino.guru.
• Could you kindly specify if your account was fully verified?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Hello Veronica,

Thank you for your quick response.

• Regarding my attempts to contact you, I will send you an email
• Yes, my account was fully verified.
• Yes. I have had a successful payout in the past

Best regards

Hallo Veronika,

danke für deine schnelle Antwort.

• Bezüglich meiner Kontaktversuche schicke ich dir gleich eine Email
• Ja mein Konto war komplett verifiziert.
• Ja. Ich hatte bereits in der Vergangenheit eine erfolgreiche Auszahlung

Liebe Grüße

I have already sent you the email with my attempt to communicate.

Die Email mit meinem Kommunikationsversuch habe ich dir bereits gesendet.

Thank you very much, blabiubu, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear blabiubu,

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

Now, I would like to invite CryptoBetSports Casino representative to join this conversation.

Dear CryptoBetSports Casino, could you please provide more information about this case?

Looking forward to your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear blabiubu,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino is closed, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Katarina