Cybet Casino - Verifikacija identiteta igrača je odložena.

I was asked to verify my identity before requesting a withdrawal, so I submitted it that same day. However, it's been about two weeks and I haven't heard anything from the casino. I've contacted them several times via live chat, but they say it's still under review. Why is identity verification taking so long? I would like you to investigate.

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Dear manaty,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments can complete the verification procedures. None of the serious and licensed casinos takes KYC lightly, and it might take a few working days to complete this thorough process.

• Could you please let me know which documents you have already provided and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Petra