Dafabet Casino - Depozit igrača je odložen.

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Dear Vinay98,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

still, my money is not added to my game account, still still I’m not getting any response from Dafabet please solve my probation as possible plzz

Thank you for your reply.

To proceed with your case, could you please forward me the following documents?

• deposit receipt
• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Dear Vinay98

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Dafabet Casino representative to join this conversation.

Dear Dafabet Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Hi Vinay98

Transaction escalated to the relevant department.

Dear Dafabet Casino,

We will be waiting for your update.

Thank you for your cooperation.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Vinay98,

According to our payment partner, fund not received in their wallet. Kindly request a refund from your bank.

Sorry The payment is already send successfully to your third party. People are telling the reason.

Dear Vinay98,

Could you please send me your full bank statement from the date of the deposit until now? Please send me full unedited PDF file as downloaded from your internet banking or app to miroslava.d@casino.guru for review.

Thank you.

Still my money is not added. I’m not credited back to my bank account, one of the biggest scam they’re doing nowadays, keeping third-party

Dear Dafabet Casino,

Could you please send me communication with your payment provider regarding player's payment to miroslava.d@casino.guru for review?

Thank you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Casino Guru,

Email has been sent to you as per request. Kindly check and advise.

Dear Vinay98,

Can you please contact your bank regarding the transaction, if you haven't already, and send me the communication?

Thank you.

Dear Vinay98,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Mirka
Casino.Guru