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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dafabet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please provide a link or a screenshot to the casino's public response to your complaint?
• Could you please share with me your communication with the casino regarding the issue when you contacted them? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for your response. I have gathered the exact proofs you requested regarding my previous complaint history and my recent communication with the casino:

•1. AskGamblers Public Response: I have attached the screenshots from AskGamblers Complaint #2841. It shows that one week ago, Dafabet publicly claimed their payment partner did not receive the funds, leading AskGamblers to close the case.

•2. Recent Communication with Dafabet: I have also attached an official email response sent directly to me by Dafabet Customer Support just 3 days ago. This completely contradicts their AskGamblers statement. In this recent email, Dafabet explicitly admits they are still actively working on securing both of my missing deposits using my internal transaction IDs (508939486 and 509161066). They stated in writing: "Rest assured, the funds will be added to your wallet once we have confirmation."

With my bank statement confirming successful debit and the casino now actively tracking these internal IDs in their queue, the bottleneck is clearly within their gateway network. Please review the attached proofs.

Best regards, KANDIVENKATESU

Hello Tomas,

I am writing to provide a critical update before the casino's timer expires. On 29/07/2026, Dafabet successfully credited ₹30,000.00 to my wallet manually under a brand new Internal ID (3061984357), and I have since played through those specific funds.

However, I recently contacted Dafabet Live Chat, and their support agents are completely confused and giving contradictory statements (as shown in the attached screenshots). One agent incorrectly claimed that my missing ₹50,000 deposit was the one credited, while another agent claimed the ₹30,000 deposit is still pending. They are attempting to use the fact that one payment was resolved to falsely claim that my entire dispute is settled.

My bank statement proves two completely separate debits left my account. Here are the exact tracking details to show the difference:

• RESOLVED PAYMENT:

| Amount: ₹30,000.00

| Date: 06 May 2026

| UTR: 570718696196

| Old Internal ID: 509161066 (Manually credited as New Internal ID: 3061984357)

• STILL MISSING PAYMENT:

| Amount: ₹49,999.03

| Date: 05 May 2026

| UTR: 301991899208

| Internal ID: 508939486

• FINAL WARNING REGARDING THE DELAY: @Defabet Casino

This missing transaction has been trapped in their system pipeline for over 3 months (since May 5th). My bank has issued absolute proof of successful delivery. It is unacceptable for a licensed casino to take 3 months to track a single transaction.

I request @Casino Guru to deny any further extensions to the casino's timer and force their corporate finance team to issue an immediate manual credit override for the remaining ₹49,999.03 using UTR 301991899208.

My Registered Dafabet Username : [KANDIVENKATESU]

Dear KANDIVENKATESU,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello KANDIVENKATESU,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite Dafabet Casino to join the conversation.

Dear Dafabet Casino,

Could you please clarify why the player's deposit of ₹49,999.03 with UTR 301991899208 was still not credited to their account?

Please confirm with your payment provider the status of this transaction and let us know when this will be credited to the player's account.

If there are any factors relevant to this case that cannot be shared publicly, please feel free to forward them directly to me at michal.k@casino.guru for an independent review.

Thank you in advance.

Hi KANDIVENKATESU,

Upon checking, the internal ID 509161066 is still pending and followed up has been made with our payment partner.

The internal ID 508939486 with amount of INR 30,000.00 has already been successfully processed and credited to your Dafabet account.

Please confirm the internal IDs and amount in question.

Dear Michal and Dafabet Representative,

Thank you for sharing your internal system screenshot. This attachment clearly exposes a massive data entry mistake in your backend database that is causing this entire confusion.

Please look closely at the data you submitted:

• Your system registers Internal ID 508939486 as an amount of INR 30,000.00. This is completely incorrect.

• As proven by my original, un-cropped transaction slip from my profile, Internal ID 508939486 belongs to my May 5th deposit for INR 50.000.00 via ReserveMoney.

• My other deposit for INR 30,000.00 belongs to Internal ID 509161066 via JuPay.

Because your backend team swapped the transaction amounts and IDs in your ledger, you are mistakenly believing that the ₹50.000.00 transaction is resolved. It is not. The ₹30,000.00 manual credit was received, but the full INR 50.000.00 linked to UTR 301991899208 remains completely uncredited to my balance.

I want to issue a full correction regarding the amounts and internal IDs, as there was a minor typo previously, and Dafabet's internal spreadsheet reveals a massive backend system error.

Please look closely at my original, unedited player profile slips and my Axis Bank statements attached below. Here is the true tracking data:

• 1. THE MISSING DEPOSIT:

This was made on May 5th for INR 50,000.00 (Bank statement shows exactly INR 49,999.03 debited under UTR 301991899208 due to gateway processing fees). This belongs strictly to Internal ID 508939486 via ReserveMoney Transfer. It remains completely missing and uncredited.

• 2. THE RESOLVED DEPOSIT:

This was made on May 6th for INR 30,000.00 under Internal ID 509161066 via JuPay UPI. This was manually credited to my wallet on July 29th under a new manual entry ID 3061984357.

The casino's internal spreadsheet shows a massive error: your team has mistakenly registered Internal ID 508939486 as an amount of INR 30,000.00. Because your database ledger swapped the transaction IDs and amounts, your team incorrectly believes the ₹50,000 transaction is settled.

I request the Dafabet finance team to correct this backend mismatch, trace Axis Bank UTR 301991899208 for the full INR 50,000.00 deposit, and issue the final manual wallet credit override to settle the remaining balance.

URGENT DEMAND REGARDING THE 3-MONTH DELAY:

This missing transaction has been trapped in your system pipeline for over 3 months (since May 5th). My bank has issued absolute proof of successful delivery. It is completely unacceptable for a licensed casino to take over 3 months to resolve a basic transaction error. I request @Casino Guru to deny any further extensions to the casino's timer and force their corporate finance team to issue an immediate manual credit override for the remaining ₹50,000 using Axis Bank UTR 301991899208.

Best regards,

Hi KANDIVENKATESU,

We have forwarded your concern to our relevant department and will update you once we receive their feedback.

Hi KANDIVENKATESU,

For the transaction ID 508939486, we are glad to inform you that we have credited the missing INR 20,000.00 to your account under transaction ID 525290365.

For the transaction ID 509348116, we are still awaiting confirmation from your payment partner.

Dear @Michal and @Dafabet Casino Representative,

•STRICT WARNING TO @DAFABET CASINO REGARDING THE 96-DAY DELAY: It has now been exactly 96 days (since May 5th) that the casino has been holding my funds. This is completely unacceptable. To make matters worse, your finance team is repeatedly making careless errors and mixing up my transaction details on this thread. First, your team incorrectly matched my ₹30,000 credit to my ₹50,000 ID code. Now, you have credited a random partial amount of ₹20,000 and introduced a third ID without looking at the full math. I request the Dafabet representative to stop skimming this thread and actually read my full explanation properly below to settle this immediately.

Here is the true, exact breakdown of all 3 transactions, the banks used, and the remaining balance owed:

• 1. TRANSACTION 1 (PARTIALLY RESOLVED):

° Amount: INR 50,000.00

Date: 05 May 2026

Internal ID: 508939486

° Bank Used: Axis Bank

Debited: ₹49,999.03 due to routing fees

UTR: 301991899208

° Current Status: The casino has just credited a partial amount of INR 20,000.00 under manual ID 525290365. Therefore, the casino still owes me exactly INR 30,000.00 to complete this specific transaction.

• 2. TRANSACTION 2 (FULLY RESOLVED):

° Amount: INR 30,000.00

Date: 06 May 2026

Old Internal ID: 509161066

° Bank Used: Axis Bank

UTR: 570718696196

° Current Status: Successfully credited manually to my wallet on 29/07/2026 under a New Generated Manual ID: 3061984357.

• 3. TRANSACTION 3 (STILL MISSING):

° Amount: INR 10,000.00

Date: 07 May 2026

Internal ID: 509348116

° Bank Used: HDFC Bank Processed via secondary family household node account

UTR: 670228963182

° Current Status: The casino representative states they are awaiting confirmation from the gateway partner for ID 509348116. I have my secure transaction records confirming this was fully successful.

• TOTAL REMAINING BALANCE OWED: The casino still owes me a total of INR 40,000.00 (₹30,000.00 remaining from Axis Bank Transaction 1 + ₹10,000.00 from HDFC Bank Transaction 3).

I have my full banking statements and PhonePe receipts matching these UTR numbers perfectly ready to provide if requested. I request the Dafabet finance team to read these records carefully and issue an immediate manual credit override for the final ₹40,000.00 balance.

Best regards,

Thank you all for your responses. I am pleased to see that progress is being made.

Dear Dafabet Casino,

We look forward to your action in crediting the player with the missing funds from the transactions as described by the player above.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear KANDIVENKATESU,

Can you please confirm if the outstanding funds have been returned/credited to you?

Dear Michal,

No, the remaining outstanding funds have NOT been fully credited to my Dafabet wallet, and no reversals have arrived in my bank accounts. The casino still owes me a total of INR 40,000.00.

To prove the current situation, I am attaching their own internal records which expose the database mismatch:

To prove the current situation, I am attaching their own internal records which expose their database chaos:

1. TRANSACTION 1 (INR 50,000.00 original deposit): The casino only issued a partial manual credit of INR 20,000.00 under transaction ID: 3069082152. Crucially, the casino's own description note for this credit explicitly states: "Deposit: 20000 | 508939486 Less credited". This is a direct corporate admission on my profile that they underpaid this specific slip and still owe me exactly INR 30,000.00.

2. RECENT SYSTEM MISMATCH (Avery's Email):

To show how broken their database is, their email agent (Avery) sent me a message yesterday claiming they haven't received my other ₹30,000.00 transaction (Internal ID: 509161066) at all—even though your records show they already manually paid it out to me weeks ago on July 29th! (See attached Avery Email)

3. TRANSACTION 3 (INR 10,000.00 original deposit): This remains completely missing. Their internal system logs for ID 509348116 literally state: "Escalation Exhausted ? Manual Review Required... escalate to management", proving it is still trapped in their backend pipeline.

TOTAL REMAINING BALANCE OWED: INR 40,000.00

Dafabet has failed to resolve this within your ultimatum deadline. Because they have explicitly written on my profile that my transaction was less credited, I request that you now officially close this case as 'Unresolved' and penalize their profile trust score.

Best regards, KANDIVENKATESU

Dear Michal

No, the remaining outstanding funds have NOT been fully credited to my Dafabet wallet, and no reversals have arrived in my bank accounts. The casino still owes me a total of INR 40,000.00.

To make everything completely clear for your final ruling, here is the exact status of the missing money along with their own internal system logs:

To ensure there is no confusion for your final ruling, I need to correct a tracking ID from my post last week:

ID CORRECTION FOR TRANSACTION 1 (INR 50,000.00 Original Deposit):

In my previous breakdown, I mistakenly listed the manual credit ID as 525290365. My live wallet logs confirm the correct manual credit ID is actually 3069082152 for the partial ₹20,000.00.

The Smoking Gun Proof: The casino's own description note for this manual ID on my profile explicitly states: "Deposit: 20000 | 508939486 Less credited". This is a direct written admission by their tech team that they underpaid this specific slip and still owe me exactly INR 30,000.00

.1. TRANSACTION 1 (INR 50,000.00 Original Deposit | Owed: INR 30,000.00):

Stuck ID: 508939486 UTR: 301991899208

Current Status: The casino only processed a partial credit of INR 20,000.00 under a manual transaction ID: 3069082152. Crucially, the description note written on my account profile states: "Deposit: 20000 | 508939486 Less credited". This is an official written admission by the casino that they underpaid this deposit and still owe me INR 30,000.00. (See attached Account Statement Screenshot).

2. TRANSACTION 2 (INR 30,000.00 Original Deposit | FULLY RESOLVED):

Stuck ID: 509161066 UTR: 570718696196 Current Status: This specific transaction was fully credited to my wallet manually on 29/07/2026.Database Chaos: To show how broken their system is, their email agent (Avery) sent me an email yesterday claiming they still haven't received this money at all, even though they already paid it out weeks ago. (See attached Avery Email Screenshot).

3. TRANSACTION 3 (INR 10,000.00 Original Deposit | Owed: INR 10,000.00):

Stuck ID: 509348116 UTR: 670228963182 Current Status: This remains completely missing. Their internal system alert email sent to me yesterday literally states: "Escalation Exhausted ? Manual Review Required... escalate to management". This proves the automated pipeline failed and it is stuck in their system. (See attached Payments Escalation Screenshot).

TOTAL REMAINING BALANCE OWED: INR 40,000.00

Dafabet has completely failed to clear my balance within your strict ultimatum deadline. Because they have explicitly written on my profile that my transaction was less credited and their emails are completely contradictory, I request that you now close this case as 'Unresolved' and penalize their trust score.

Best regards, KANDIVENKATESU

Dear KANDIVENKATESU,

Thank you for your detailed response, even though the outcome is not a positive one. I had hoped that the matter would be clarified or resolved by now, so it is indeed disappointing to learn that the casino team has not yet fully addressed it.

I will allow the casino team a few more days to resolve the issue, as our goal is always to reach a fair resolution whenever possible. Should the matter remain unresolved after this timeframe, the case will be closed as "Unresolved," which will have a negative impact on the casino's Safety Index rating.

I appreciate your patience and understanding throughout this process.

Dear Dafabet Casino,

I respectfully request that you address the outstanding issue at your earliest convenience. At this stage, the situation appears to stem from your side rather than from the player, and prolonged inaction may be perceived as a failure to take timely responsibility.

I trust that you will give this matter the attention it deserves and work toward a swift resolution. I look forward to your prompt response and constructive action.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.