Dafabet Casino - Igrač tvrdi da mu je isplata odložena.

Dear Casino Guru Team,

I am submitting this complaint regarding my Dafabet account because my withdrawal has been delayed despite my full cooperation with the verification process.

Account Information

Username: [redacted]

My latest withdrawal request is:

Transaction ID: 523193232

Amount: INR 133,450.00

Date: 23 July 2026

Status: Pending

Before this, Dafabet declined several withdrawal requests:

522375637 – INR 10,000

522375559 – INR 10,000

522375464 – INR 10,000

522368848 – INR 10,000

522368532 – INR 10,000

522366631 – INR 10,000

522366565 – INR 20,000

522358521 – INR 124,500

522355708 – INR 124,500

Initially, Dafabet requested account verification before processing my withdrawal. When I attempted to upload the requested documents, their website repeatedly displayed the error:

"Something went wrong. Please try again later."

To avoid any delay from my side, I immediately emailed all requested verification documents, including my ID, selfie with ID, and supporting screenshots, to multiple Dafabet departments, including their Verification, Payments, Support, and VIP teams.

After repeated attempts, I was finally able to submit the documents through the Dafabet verification portal. My account now clearly shows:

"Documents under review – Your document(s) have been submitted and we are currently reviewing them."

This confirms that Dafabet has received my verification documents and the verification process is currently in progress.

Despite my complete cooperation, my latest withdrawal of INR 133,450.00 remains pending.

I respectfully request Casino Guru to assist by asking Dafabet to:

Complete the verification review without unnecessary delay.

Process my pending withdrawal of INR 133,450.00 immediately after verification is completed.

Provide a clear explanation if any additional information is genuinely required instead of causing further delays.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear RATDIA821,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear RATDIA821,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear RATDIA821,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru