Dafabet Casino - Nedostaje depozit igrača.

Hello

i have deposited 4977 INR to dafabet account , the money was sucesfully debited from my bank account through UPI, but the transaction in dafabet history shows as failed TXN, i am contacting them from past 20 days , they are saying the money has not reached them even after submitting deposit proof , from past 1 week they are not responding either, this is a scam either refund my money or deposit in dafabet account.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, especially if the transaction appears as failed, the only thing I would recommend is contacting your payment provider, informing them that the transaction didn't reach the merchant. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited back to your bank account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello

i have contacted my bank and raised a complaint through NPCI , they have confirmed that the money is deposited to the merchant and bank cannot do anything further and has me to request the merchant to either refund the money , so it is clear that casino has the money and not adding to the dafabet account . so if you cannot help further there is no point of raising a complaint here , so you can either contact them and try to resolve the concern , or if you think you cannot then you can close this case if you cannot help further

Thanks for the update

Could you please share with me your communication with the casino regarding the missing deposit? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear Hunter777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Here is the screenshot of the email

Its almost a month they are not responding now, the money has already reached there account but still they have not added in my dafabet account

Dear Hunter777,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Hunter777,

I'm Michal, and I have taken over your complaint. I have examined your case, and while I will look into how I can assist you, I must inform you that our capacity to provide support is very limited in this type of situation. We have no control or influence over the transactions that occur between financial institutions. Nevertheless, I will still reach out to the casino team to see if there is any way we can assist.

We would like to invite Dafabet Casino to join the conversation.

Dear Dafabet Casino,

I would appreciate your clarification regarding the delay in reflecting the player's deposit in their casino account. This matter remains unresolved even after a significant amount of time has elapsed, which does not align with the appropriate and effective resolution of player concerns that we anticipate from reputable casinos, particularly when it appears that the issue originates from your end.

Should there be any factors influencing the situation that cannot be shared publicly, please feel free to share them directly with me at michal.k@casino.guru.

Hi Hunter777,

Transaction escalated to the relevant department.

Hi Hunter777,

Please provide the screenshot of successful deposit for further checking.

Here is the attachment of payment

INR 4977 , it is debited and confirmed deposited to the account , but in dafabet transaction it shows failed.

Hi Hunter777,

Thank you for your response.

The transaction in question has been escalated to the relevant department, along with the screenshot you provided.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Hunter777,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Michal

Casino Guru