DelOro Casino - Igrački nalog je neočekivano zatvoren.

I have a Deloro account I have been using for months. Yesterday, I made a 1250$CAD withdraw. I never received the money. It usually takes me 15 min to receive the Interac with the money. I contacted support this morning to know what was happening and got told that there was no withdrawals and the last one was from few days ago. Wich is false. I tried connecting in my account to see what was happing, impossible. My account doesn't exist anymore, cant connect, cant reset passwords. I contacted the support again and got told there is no existing account with my email address. What am I suppose to do ??? I made the deposits with crypto, so I don't have any bank statements with the transactions. It's just random crypto transactions with random addresses on them.

Also, I made a 175$ XRP deposit on my account and never saw the money too. Got told by support the transactions is processing and that I should see the money soon, but never happened.

The email to the account is [removed by Casino.Guru admin]

There shouldnt be any suspicious activity on it I just deposited like usually when that happened.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with DelOro Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino you refer to in your first post? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear polteanu4586,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru