The player from Japan is attempting to withdraw 869 euros, but despite the casino claiming the withdrawal is complete, the funds have not been released. He has not submitted a prior withdrawal request and was required to complete additional KYC verification. Despite contacting support, he has not received a response from the finance department for over a month.
Igrač iz Japana pokušava da podigne 869 evra, ali uprkos tome što kazino tvrdi da je povlačenje završeno, sredstva nisu isplaćena. Nije podneo prethodni zahtev za povlačenje i morao je da izvrši dodatnu KYC verifikaciju. Uprkos kontaktiranju podrške, nije dobio odgovor od finansijskog odeljenja više od mesec dana.