Zdravo,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je zbog problema koji imate. Dozvolite mi da vam postavim nekoliko pitanja kako bismo razjasnili vašu situaciju.
Koje vrste igara ste igrali? Da li su to bili slotovi, igre u kazinu uživo ili ste se kladili samo na sport?
Da li ste prošli potpunu KYC verifikaciju ili barem podneli bilo kakve identifikacione dokumente kazinu na verifikaciju?
Možete li mi, molim vas, proslediti imejl koji ste dobili od kazina nakon što vam je nalog blokiran? Moja imejl adresa je veronika.f@casino.guru .
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Unapred vam hvala na odgovoru.
Srdačan pozdrav,
Veronika
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
What types of games did you play? Were they slots, live casino games, or did you place bets on sports only?
Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
Could you please forward me the email you received from the casino after your account was blocked? My email address is veronika.f@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Izmenjeno od strane Casino Guru administratora
Automatski prevedeno: