Dexsport.io Casino - Igrački nalog je zatvoren bez razloga.

Hello. I want to tell you about my experience working with Dexsport. The story is this: a week ago, I signed up, made my first

deposit, and started playing. At first, everything was fine, the design, the game conditions and communication

with the support service were all top notch. However, everything completely changed after I requested the first

withdrawal. I waited several hours for approval (although the office's rules state that conclusions are drawn instantly). After

waiting, I contacted customer support to look into it, but after checking with customer support, I received a disappointing response.:

Your account has been blocked due to a violation of the rules that we warned you about earlier. All winnings have been cancelled,

the balance has been restored to the deposit amount, but I also cannot withdraw the deposit. My account was completely

blocked without the possibility of withdrawing funds and reviewing the decision. I don't understand what kind of warning or

violation of the rules we are talking about. They accuse me of multicouting, they say that I allegedly have several accounts. 

I repeat, I registered a week ago and had never heard of Dexsport before and had no contact with it. I played personally, I did not share my data and device with anyone, I also made deposits, and only I had access to the account. I can

assume that the problem is related to using a VPN, perhaps because someone else was using a VPN in the country where I was located.

connected. However, using a VPN on the site is not prohibited, the support service has given permission to use it. But

I used the VPN myself for personal purposes. I have never created any other accounts, I have not violated the rules and

I have done everything in accordance with them. I believe that I was unreasonably blocked without providing any evidence. I also

want to point out that all my support requests were blocked and deleted - I either received the same type of responses, or without them

. In response to my request, the chat was immediately closed and deleted, blocking access to it. I also wrote to the

chat community about my problem, wrote to the administrators in private messages, but my messages were immediately deleted.

 And I'm blocked.

I would also like to draw your attention to the fact that on the Desport casino review sites there are numerous complaints that

players' accounts are blocked, referring to multiaccounting and violation of the rules, that is, the casino blocks players simply referring to the

same type of violation - multiaccounting, without providing any arguments for blocking gaming accounts. Examples

of complaints from other players on the trustpilot website: https://www.trustpilot.com/reviews/69de39bc8f5d4490ac632a99 /

https://www.trustpilot.com/reviews/69e772c39fa48d1236c13e4 / https://www.trustpilot.com/reviews/69dd4fa78adda2ac4f2-

15205

I ask you to help me understand this situation and return the honestly won funds in full. I did not break any rules and did not

create any other accounts. I disagree with the Dexsport support service's decision and with the accusations leveled against me.

As proof of my fair play, I am ready to provide all the necessary information and undergo any additional checks.

The account balance before the lock was 7,461.87 dollars. The total amount of all deposits is $2,250.

Below is a screenshot of operations with my account - deposits and withdrawals. I attached a screenshot of my balance

before the account was blocked and all winnings were canceled. I also attached screenshots of the chat with the support service, where I was

given permission to use a VPN, as well as screenshots of correspondence with the support service, which says that I violated

the rules and my account was blocked.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear NickAce,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you are experiencing. Please allow me to ask a few questions so I can fully understand the situation.

• Is there any chance that someone from your household, or using the same IP address, has also created an account at this casino?
• Could you please confirm whether you have completed the KYC verification?
• Could you also clarify whether you used a VPN while accessing the site, and provide any additional communication from the casino regarding its approval to use?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petra