DivaSpin Casino - Povlačenje igrača je odloženo.

Hello! Casino freezed my withdraw money 335 EURO already more than 60 days, not safe to play here. Did verification process and still not withdrawing money.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• When was the last time you were in contact with casino support? Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Have you made any successful withdrawals from the casino in the past? No

Could you please confirm that you have passed the KYC verification? Yes

Have you accumulated your winnings with the help of a bonus? No

-Ok, i will send at email with chat

Already 2 times canceled in 70+ days

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Gvaido30,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite DivaSpin Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear Gvaido30,

We regret to learn about your situation.  

We can confirm we have received your payment details and we have forwarded your details to our relevant department. Therefore, we believe, you should receive an update regarding your request, at the earliest opportunity.

Thank you for being so patient with us! We really appreciate it.

Best regards,  

DivaSpin team.

Dear Gvaido30,

We would appreciate it if you could provide us with the correct cryptocurrency address, as we are encountering an error when verifying the wallet. (Error screenshot attached). 

Specifically, we require a valid cryptocurrency wallet address from the following options: BTC, LTC, DOGE, ETH, or USDC (ERC20).

We shall await the requested details with patience. Thank you. 

Kind regards,

DivaSpin team. 

Dear Gvaido30,

We would want to inform you that regrettably, we are still encountering the same error when verifying the Crypto details.

Therefore, we kindly request you to please share the screenshot of your full Skrill account details so we can proceed further with your request and share and update at the earliest opportunity.

We patiently wait for your update.

Kind regards,

DivaSpin team. 

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Gvaido30,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jana