Dolly Casino - Dobici igrača su konfiskovani.

HI,

On September 14th, I loaded €300 into my Dolly Casino account. While I was playing a slot machine with a balance of almost €18, I took the bonus game, where I played for four minutes straight and, at the end of the bonus, I had won €1,700. After the bonus expired, the screen froze for a while and then it didn't credit me anything. I tried contacting the live chat service, who told me they were checking and would credit me the money as soon as possible. Five days have passed and no one has contacted me despite numerous messages. I really hope you can help; it's not the first time this has happened. The first time, I had a larger win, but I can't prove it because I didn't keep my betting ID. Looking online, it seems like a common occurrence that they withhold winnings. Thank you so much in advance.

Ciao,

Il 14 settembre ho caricato nel conto della piattaforma dolly casino 300 euro, mentre giocavo ad una slot a quasi 18 euro di saldo ho preso il bonus gioco dove ho giocato per 4 Min di fila e alla fine del bonus avevo vinto 1700 euro. Successivamente al termine del bonus lo schermo è rimasto per una po' bloccato e poi non mi ha accreditato nulla. Ho provato a contattare il servizio live chat, che mi ha risposto che facevano delle verifiche e mi accreditavano la somma al più presto. Sono passati 5 giorni e nessuno mi ha contattato nonostante i messaggi numerosi. Spero tanto nel vostro aiuto, non è la prima volta che succede. La prima volta era una vincita più sostanziosaa non posso provarlo perché non ho tenuto l'Id bet. Guardando in rete sembra una cosa molto ricorrente che trattengano vincite. Grazie mille in anticipo

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Dear Flaco_92,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• What types of games did you play while the bonus was active? Did you mainly play one game, or did you switch between multiple games?
• Kindly describe your gaming style in more detail (for example, bet sizes, frequency of play, or any noticeable changes during the bonus play).
• Have you successfully completed the full KYC verification at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Karla M.