Dragonia Casino - Povlačenja igrača su odložena.

Hi, I registered on Dragonia about a year ago and have since deposited and withdrawn several times. I accumulated a balance of €1,900 playing slots without bonuses or free spins. On July 5th, I requested my first withdrawal of €500 (daily maximum), then added two more in the following days. I currently have three pending withdrawals totaling €1,400, plus a remaining €500 balance in my account that I can't withdraw because I already have three pending withdrawals. I've already completed the KYC verification process, but the casino still isn't processing my withdrawals, and the only response I get is that they're having a delay due to the high number of withdrawal requests. 🤦🏽‍♂️

Salve, mi sono registrato su Dragonia circa un anno fà e da allora ho depositato e prelevato svariate volte, ho accumulato 1900€ di saldo giocando alle slot senza bonus o spin gratuiti e richiesto il 5 luglio primo prelievo da 500€ (massimo giornaliero) per poi inserirne altri due nei giorni successivi. In questo momento ho 3 prelievi in attesa di importo totale 1400€ più 500€ di saldo residuo sull’account che non posso prelevare perché ho già 3 prelievi in attesa. Ho già effettuato la verifica kyc tuttavia il casinò continua a non pagare i prelievi e l’unica risposto che ottengo è che hanno un ritardo a causa dell’elevato numero di richieste di prelievo 🤦🏽‍♂️

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When was the last time you successfully withdrew funds from this casino?
• How long does it usually take for the casino to process and pay out your withdrawal requests?
• Which slot games did you play to accumulate the winnings you are now trying to withdraw?
• Did you experience any technical irregularities while playing these games, such as unusually high wins or an unusual lack of losses?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika