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Withdrawal of €500 Delayed – Dragonia Casino

Hello,

I requested a €500 withdrawal from Dragonia Casino on 16 October 2025.

[Transaction ID: 682e31f4-5cb7-4b1c-91c4-7d149fe97fe7]

According to the casino’s Terms & Conditions, withdrawals should be processed within 3–5 business days and lighting fast on electronic wallets.

(No verification required as I tried in verification section) so I have completed all KYC verification and have no active bonus or wagering requirements. Despite several follow-ups, the casino has not provided any payment confirmation, date, or transaction reference.

The support team replied on 23 October 2025, apologizing for "busy workflows" and saying the request is "being transferred," but after more than 9 business days, I still have not received the funds.

I kindly ask for assistance to ensure Dragonia Casino processes my withdrawal and releases the €500 owed to me.

I’m adding below some of the necessary files/screenshots that I have as proof.

(And I have more if needs)

– Screenshot of withdrawal request

– Copy of Terms & Conditions (3–5 business days)

– Some Email reply from Dragonia support

– Some Chat support

Thank you for your help.

Best regards,

Petros C.

Important notice:

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Stay safe.

Dear Petros_Chalkiadakis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Did you accumulate your winnings with or without an active bonus?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Petros_Chalkiadakis,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika